Reservations Manager

NEW RESTAURANT OPENING!! Boston is one of the most beautiful and important cities in the country – rich in history, energy, and culinary excellence. We've had our eye on it for a while. So, after twenty years of building Hawksmoor in the UK, Ireland, Chicago, and New York, we've finally set our sights on coming here in fall, 2026. In Fort Point, we've found a home that reminds us of where Hawksmoor began two decades ago – the character, community and creativity. At 15 Necco Street (Platinum LEED-certified – a natural fit for our commitment to sustainability and our B-Corp values), we'll have space for 200+ guests, private dining and event spaces, a bar program recognized by the James Beard Foundation and Tales of the Cocktail, sweeping views across Fort Point Channel, and an outdoor terrace made for long lunches and celebratory dinners. Reporting to the General Manager we're looking for a Reservations Manager to join our team and help us open our third US restaurant. Work somewhere awesome: Careers with Hawksmoor Restaurants are among the best- generous pay and benefits, award winning restaurants, unrivalled career opportunities and some of the happiest people in the business (as voted by the people who work here). Recognized as one of the top 100 companies to work for in the UK for fourteen years in a row and we endeavor to do the same in the US. As a Hawksmoor Reservations Manager , you lead the department with a focus on guest experience, people, process, and performance. You ensure Hawksmoor standards are consistently delivered, the team is supported and developed, and the reservations function operates efficiently while working seamlessly with the wider restaurant. Hawksmoor is proud to be an inclusive workplace that welcomes everyone and lives by its values. Responsibilities include but are not limited to the following: Guest Experience Rolemodelexceptional hospitality, consistently delivering and elevating Hawksmoor service standards. Deliverwarm,professionalcommunicationacrosstelephone,email,andin‑personinteractionsinlinenHawksmoortoneandstyle. ManageOpenTablereservations,blocking,andreportingwithaccuracy,includingexpertavailabilityplanning. WelcomeandcheckinGuestswithgenuinehospitality,ensuringsmoothtableflowandcoatroommanagement. Confidentlyleadthedoorduringpeakshifts,settingslatstandardforserviceandorganization. Maintainclearcommunicationwiththekitchen,bar,andfloorteamsregardingguestneedsandpreferences. Embed“JourneytoRegular”principlesintodailyoperationsandteambehaviors. MonitorSentimentSearchinsightsandCSIperformance,guidingtheteamtopcontinuouslyimprove. Demonstratestrongmenuknowledge,confidentlyguidingGuestsandmakingrecommendations. Handleguestfeedbackandcomplaintswithempathy,urgency,andprofessionalism,ensuringtimelyfollow‑up. Ensureaccurateanddetailsguestnotesareconsistentlymaintained,includingVIPsandspecialrequest. Team Engagement & Culture EsteembodyHawksmoorvalueswithprofessionalism,posivity,andintegrity. DevelopfutureleadersbymentoringTeamMembersandpreparingsuccessors. Overseerecruitment,headcountplanning,andstructuredonboarding. Lead,coach,andinspirebothmanagementandhourlyTeamMemberstodeliverexceptionalperformance. Deliverengagingandeffectivebriefingsthatalignwiththereservationsteamandwiderrestaurant. Fosterapositive,inclusiveenvironmentwhteaminputisvaluedandmoraleisstrong. Health & Safety Adheretoallallergyawareness,cleanliness,andfoodsafetyprocedures. Completeallrequiredtrainingandconsistentlyupholdhygienestandards. Followopeningandclosingproceduresandconfidentlyguideothersinmaintainingstandards. Operational Standards Managetimeandprioritieseffectivelyinlinewithbusinessandteamneeds. ManageschedulingandmonitorlaborperformanceswiftMeetBusinessNeedsandFinancialTargets. Drivedemandandoptimizethereservationsbook,identifyingopportunitiestomaximizecoverandrevenues. Demonstratestrongunderstandingofdemandconversionanditsimpactonthebusinessperformance. Trainandguidetheteamoncomps,promotions,andtheirfinancialimplications. Utilizefinancialreportingtoolstomonitorperformanceandinformdecision‑making. Recognizehowoperationaldecisionsanderrorsimpactbothguestexperienceandoverallbusinessperformance. Workcollaborativelywithalldepartments toensuresmoothandefficientrestaurantoperations. Enforceabsenceandlatenesspoliciesconsistentlyandfairly. Purpose & DEIB ChampionDiversity, Equity, Inclusion, and Belonging within the restaurant. Use inclusive and respectful language while treating Guests and Team Members with empathy. Foster an environment, addressing inappropriate behaviors or discrimination proactively. Be knowledgeable about Hawksmoor’s charity partne rships and sustainability goals and actively support these initiatives Understandingredient sourcingand the significance of Hawksmoor being aB Corporation, including the commitment to responsible and sustainable practices We use eVerify to confirm U.S. Employment eligibility. #J-18808-Ljbffr