Product Manager (NetSuite)

Nassau Candy

Product Manager, Business Applications

Location: Hicksville, NY (Hybrid or Onsite Preferred)

Department: Business Systems

Reports To: Director, Business Applications

About Nassau Candy

Nassau Candy is a premier manufacturer, importer, and distributor of specialty confections, fine foods, and promotional products. As we continue to scale, we are investing in modern business systems to drive efficiency, visibility, and growth across our manufacturing, distribution, and promotional business lines.

Position Summary

We are seeking an experienced Product Manager, Business Applications to lead a strategic ERP transformation to NetSuite in partnership with a third-party implementation firm.

This role serves as the critical bridge between business and technology-focusing not just on delivery, but on defining what to build and why . You will drive prioritization, user experience, and long-term platform evolution to support scalable operations across the organization.

Key Responsibilities

Product Strategy & Vision

• Define and own the NetSuite product vision aligned to company growth strategy
• Develop and maintain a multi-phase product roadmap (implementation + post-go-live)
• Identify opportunities to standardize, simplify, and digitize processes
• Balance short-term delivery with long-term scalability

Backlog Management & Prioritization

• Own and manage the NetSuite product backlog across key functions:
  
  • Manufacturing (production, quality, lot/traceability)
  • Distribution (inventory, warehousing, logistics)
  • Promotional/Souvenir business (pricing, rebates, trade programs)
• Translate business needs into user stories, acceptance criteria, and success metrics
• Prioritize features based on business value, ROI, and operational impact
• Make trade-off decisions between customization and standard functionality

Business & User Engagement

• Partner with stakeholders across Finance, Supply Chain, Operations, and Sales
• Lead discovery sessions, workshops, and user interviews
• Act as the voice of the user to ensure intuitive and effective solutions
• Drive alignment on process changes and system capabilities

Collaboration with Delivery Teams

• Work closely with:
  
  • Internal IT and engineering teams
  • External NetSuite implementation partners
• Participate in solution design sessions
• Validate proposed solutions and ensure requirements are clearly understood
• Accept or reject deliverables based on defined criteria

Data, Reporting & Insights

• Define KPIs and success metrics for NetSuite capabilities
• Ensure dashboards and reporting support decision-making
• Drive data consistency and governance across business units
• Leverage analytics to identify continuous improvement opportunities

Change Management & Adoption

• Champion adoption of new processes and system capabilities
• Partner on training strategy and materials
• Ensure business readiness for releases
• Gather post-launch feedback and drive continuous improvement

Post-Go-Live Product Ownership

• Transition from implementation to ongoing product ownership
• Manage release cycles, enhancements, and optimization initiatives
• Build internal expertise to reduce reliance on external partners
• Drive innovation leveraging NetSuite and its ecosystem

• Required Qualifications

• Bachelor's degree in Business, Supply Chain, IT, or related field
• 5-8+ years of experience in Product Management, Business Systems, or ERP leadership
• Hands-on experience with NetSuite or similar ERP platforms
• Strong understanding of Food & Beverage operations:
  
  • Manufacturing (batch production, quality, lot tracking)
  • Distribution and supply chain operations
  • Trade promotions, pricing, and rebates
• Experience writing user stories, managing backlogs, and working in Agile environments

* Preferred Qualifications

• NetSuite certifications (SuiteFoundation, ERP Consultant)
• Experience working with implementation partners or system integrators
• Familiarity with integrations (WMS, EDI, CRM, 3PL, payment gateways, shipping systems)
• Experience in multi-entity or global ERP environments

Key Competencies

• Strong product mindset (customer-centric and value-driven)
• Ability to translate complex business needs into scalable solutions
• Influence stakeholders without direct authority
• Data-driven decision-making
• Clear communication and storytelling
• Comfort operating in ambiguity during transformation

Success Metrics

• Adoption and satisfaction of NetSuite across business units
• Measurable improvements in operational efficiency
• Reduction in manual processes and workarounds
• Delivery of high-impact features aligned to roadmap
• Strong backlog health and predictable release execution

Ideal Candidate

A strategic, hands-on Product Manager who thrives in transformation environments-someone who can bridge business and technology, drive clarity in ambiguity, and build scalable systems that support long-term growth at Nassau Candy.