Member Services Representative

Member Services Representative

We're seeking a customer service professional who can provide attentive service that truly makes a difference in members' healthcare experiences. As our Member Services Representative, you'll handle diverse inquiries while demonstrating our commitment to member satisfaction and wellbeing.

Provide exceptional service: Use outstanding interpersonal skills to understand customer inquiries and effectively assist members who may be frustrated or concerned.

Handle diverse inquiries: Manage incoming calls regarding variety of requests while demonstrating professional oral and written communication with all stakeholders.

Navigate complex systems: Research member information across multiple databases simultaneously to provide accurate resolution and comprehensive support.

Share expertise: Answer questions about client and product design as well as Personify Health's involvement with members' overall wellbeing journey.

Resolve technical issues: Assist members with website or product technical issues, escalating appropriately while maintaining focus on member satisfaction.

Maintain excellence: Meet established performance and quality standards while retaining thorough working knowledge of all existing and new products and services.

Qualifications

The service foundation:

• High school diploma or equivalent required
• Some University or Post-secondary Education preferred
• At least one year customer service experience in call center environment
• Excellent written and verbal communication skills

The technical competencies:

• Strong personal computer usage and Internet proficiency skills
• Ability to type 30 wpm minimum with accuracy
• Familiarity with cloud-based contact center software desirable
• Ability to learn and navigate new software quickly

The professional qualities:

• Flexible with scheduling as business needs dictate
• Strong work ethic and self-starter abilities with effective priority management
• Strong customer service, analytical, and decision-making skills
• Ability to organize and follow up on multiple tasks with accuracy and timeliness

Our Commitment: Personify Health is an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive—because diversity is core to who we are and critical to our work in health and wellbeing.

Stay Safe: Personify Health will never ask for payment or sensitive personal information like social security numbers during hiring. All official communication comes from verified company email addresses and or our secure applicant tracking system. Suspicious requests? Report them to View email address on click.appcast.io. View all legitimate openings at personifyhealth.com/careers.