System Support Technician

Direct message the job poster from V Group Inc. Shaping Success Through Innovation, Strategy & Excellence Job Description: Start Date: ASAP Position Type: Contract Duration: 09 + Months Location: 47 Trinity Ave SW, Atlanta, GA 30334 (Hybrid) Interview Type: Webcam Short Description: Under direct supervision, provides management information system user support on a continuing basis, either by phone or site visit. Troubleshoots end-user problems. May train end users on software applications. Role and Responsibilities: Create RACF IDs for all Mainframe users. Provision, reset passwords, and troubleshoot issues for multiple key systems for the State of Georgia agencies. Conduct periodic (normally quarterly) re-certification of all users, including Gateway, Uniform Accounting System (UAS), Support Tracking Accountability and Recovery System ($TARS), Electronic Payment Processing Information Control (EPPIC), Electronic Benefits Transfer (EBT), and Energy Assistance System (EAS). Periodically (normally 60 or 90 days) identify and remove inactive users. Enforces and communicates to system users the security policies and guidelines necessary to meet state and federal requirements for system access. Assist with the state and federal audit processes. Create and run queries to produce ad-hoc reports from application data as needed. Core Competencies: Ability to work effectively with a diverse project team in a highly visible, fast paced and changing project environment with aggressive timelines. Ability to work effectively with personnel at multiple levels of the organization. Ability to work effectively as a dedicated team member; ability to effectively and accurately communicate. with other team members. Excellent oral, written, presentation and interpersonal communication skills. Skills: High school diploma or GED - Required 1 Years Previous RACF experience - Required 3 Years Help desk support for end users experience - Required 1 Years Computer systems, internet security, and data privacy experience - Required Proven ability to deliver great customer service experience with strong interpersonal skills and the ability to engage with and work well with people - Required Strong work ethic, interpersonal, and communication skills - Required Comfortable communicating in person and via phone/email with peers, management, contractors, and vendors - Required Ability to multitask in a fast-paced environment - Required _______________________________________________________________________________________________________________________________________________________ V Group Inc. is a New Jersey-based IT Services and Products company, strategically organized into multiple business units: Public Sector, Enterprise Solutions, Ecommerce, and Digital.Within our Public Sector unit, we specialize in delivering IT Professional Services to Federal, State, and Local governments. We hold multiple contracts across 30+ states across US, which include: NY, CA, FL, GA, MD, MI, NC, OH, OR, CO, CT, TN, PA, TX, VA, MN, NM, VT, and WA. If you're considering a career opportunity with V Group or exploring a partnership, I welcome you to reach out to me with any questions about our services and the unique advantages we offer to consultants. And please feel free to share my contact information with others who may benefit from connecting with us. Website: LinkedIn: Facebook: Twitter: Seniority level Seniority level Associate Employment type Employment type Contract Job function Job function Customer Service, Engineering, and Information Technology Industries Engineering Services, IT Services and IT Consulting, and Operations Consulting Referrals increase your chances of interviewing at V Group Inc. by 2x Get notified about new System Support Technician jobs in Atlanta, GA . Field Services Specialist (Atlanta, GA based) Atlanta Metropolitan Area $50,000.00-$60,000.00 1 day ago Atlanta, GA $37,000.00-$45,000.00 2 weeks ago Customer Service Technical Support-ROBOTICS Entry Level Help Desk Technician (453033) Bilingual Helpdesk Technician- On Site- Austell GA AUTOMATION MAINTENANCE TECHNICIAN 1- 3RD SHIFT (6P-430A) Building Automation Systems Field Technician Specialist Nursing Support Technician - Neurology (Acute Intermediate Care)- FT Days Electrical Engineering Technician, EV Charging Atlanta, GA $49,910.00-$85,560.00 2 weeks ago IT End User Support - Desktop Support Technician Nursing Support Technician - Medical/Psychiatric Unit - Night Shift We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr