Site Reliability Engineer

Description

Are you an SRE ready to grow your impact at the world’s largest AI cloud-native physical security company? Following the merger of Brivo and Eagle Eye Networks, we are unifying our operations to deliver the Brivo Security Suite—a revolutionary platform combining AI, access control, and video intelligence.

Location

Austin

Description

Are you an SRE ready to grow your impact at the world’s largest AI cloud-native physical security company? Following the merger of Brivo and Eagle Eye Networks, we are unifying our operations to deliver the Brivo Security Suite—a revolutionary platform combining AI, access control, and video intelligence.

As a Site Reliability Engineer at Brivo, you will bridge the gap between development and operations. You will ensure our global platform remains highly available while designing resilient systems and creating automation to eliminate operational toil. This is a hands‑on role for someone who thrives in a collaborative, fast-paced environment and is eager to take ownership of platform reliability at a massive scale.

Responsibilities

• Infrastructure Management: Build and maintain reliable, automated infrastructure across our cloud environments using Infrastructure as Code (IaC) tools.
• Incident Response: Participate in the on-call rotation, assisting with troubleshooting, root-cause analysis, and follow-up actions to prevent recurring incidents.
• Automation: Utilize strong scripting skills (Python, Bash, or Golang) to drive automation and reduce manual "toil".
• Observability: Apply best practices for monitoring and alerting using tools such as Prometheus/VictoriaMetrics and Grafana.
• Collaboration: Work with cross-functional partners to define meaningful Service Level Indicators (SLIs) and Service Level Objectives (SLOs).
• Deployment Support: Support production readiness and contribute to the improvement of CI/CD tooling to empower our application teams.

Qualifications

• Experience: 5+ years of experience as an SRE or in a related infrastructure-focused role.
• Systems: Strong experience managing Linux systems in production environments.
• Orchestration: Good working knowledge of Kubernetes or other container orchestration systems.
• Scripting: Solid abilities in Python or Bash; familiarity with Golang is a plus.
• Problem Solving: Proven ability to identify reliability issues and implement scalable improvements.
• Response: Hands‑on experience with incident response and basic SLO/error-budget usage.
• AI Tooling: Familiarity with using or building internal tools that leverage LLMs to automate repetitive infrastructure tasks or incident response.

Why Work for Brivo?

Brivo is a Great Place to Work-Certified™ company and the global leader in cloud-based access control and video surveillance. Following our merger with Eagle Eye Networks, we are building the only platform powerful enough to support the future of AI‑driven security.

Why Your Work Matters

Innovation drives our vibe, but purpose drives our mission. You will work on essential systems that protect the health, safety, and welfare of people and property worldwide. At Brivo, your voice is heard, your talent is respected, and your contributions have a global impact.

• The Brivo Experience: We thrive on in‑person collaboration and a "one-team" atmosphere. We embrace our international presence, leveraging diverse ideas and backgrounds to improve our culture and our products. To keep our global teams connected and inspired, we provide a premium onsite experience featuring communal meals, recurring social events, and fully stocked workspaces—ensuring you have everything you need to stay focused while building the future of security.
• Total Rewards: We support our people with competitive medical, vision, and dental plans (including company‑offset premiums), a 401k with company match, and an unlimited Paid Time Off (PTO) policy that empowers you to take the time you need to maintain a healthy work‑life balance.

Individual compensation packages are based on job‑related skills, experience, qualifications, work location, training, and market conditions. In addition, Brivonians enjoy a robust benefits and perks package tailored to their work location.

About Brivo

Brivo and Eagle Eye Networks have come together to create a category-defining, cloud‑first platform at the intersection of AI and the physical world. Our mission is simple and ambitious: to make physical spaces safer, smarter, and more autonomous—from single‑site businesses to global enterprises.

As the unified global leaders in cloud‑based access control and video surveillance, we provide a comprehensive digital foundation for the built environment. By combining Brivo’s pioneering building access platform with Eagle Eye’s AI‑powered video management system (VMS), we have created a system of intelligence that protects over 600 million square feet across 90+ countries. Every door, camera, and credential in our ecosystem acts as a real‑time sensor, leveraging AI to prevent incidents, improve operations, and enable entirely new workflows across sectors, including commercial real estate, retail, healthcare, education, and critical infrastructure.

With a global footprint spanning headquarters in Bethesda, Maryland, and Austin, Texas, and international offices in Amsterdam, London, Bangalore, and Tokyo, we are leveraging our open APIs and cyber‑secure cloud infrastructure to reshape the future of physical security. Join us as we build the world’s most robust platform for video intelligence and smart space automation. Learn more at

Brivo is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. If you require reasonable accommodations during the application or interview process, please inform us.