Customer Services Support Operator - Scheduling - KNOXVILLE, TN

Customer Care Specialist

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Conducts technical and/or administrative, mainly pre-defined support activities for service operations and delivery.

A Customer Care Specialist is in the Customer Service Support job family and is responsible for the following:

• Communication with and support of our external and internal customers - PETNET (Sales and Pharmacies).
• Coordinate with operations and sales personnel to drive quick order scheduling and order administration processes.
• Demonstrate strong communication skills and'soft' customer communication attributes to maintain high level of customer satisfaction.
• Ability to quickly learn, understand and implement changes to key process workflows.
• Acquire and maintain customer data in all appropriate databases on an ongoing basis.
• Ability to successfully complete Product Knowledge Assessments for all products and/or services supported by the Customer Care Team.
• In-depth knowledge of MI PET Source tools and applications. Ability to train customers on specific applications to support online tools and products.
• Ongoing customer support and communication including, but not limited to phone, computer and web-based applications support.
• Communicate new features and benefits to both internal and external customers.
• Initiate frequent and regular contact with new customers to ensure smooth transition.
• Responds to complex inquiries and/or requests regarding PETNET's products and/or services.
• Documents processes and procedures as required, this may include both internal and external documentation.
• Completes investigations and resolves complex problems, documenting in appropriate systems. May include working with Sales, Operations, Accounting, IT and other team members and/or management to resolve.
• Works independently, applying documented rules, and best practices, and/or instruction.
• Sets and maintains high standards for work quality and for accomplishments.
• Demonstrates good work habits in the areas of time management, absenteeism and tardiness.
• Efficiently utilizes various software and databases to document customer contacts, requests, gather input and maintain customer information. Tools include, but are not limited to PRS, CRM, Excel, Power Point, and Word.
• Other duties as assigned.

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

The base pay range for this position is:

$41,460 - $57,002

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law: Applicants and employees are protected under Federal law from discrimination. To learn more, click here.

Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

California Privacy Notice: California residents have the right to receive additional notices about their personal information. To learn more, click here.

Export Control: "A successful candidate must be able to work with controlled technology in accordance with US export control law." "It is Siemens Healthineers' policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations."

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