Program Coordinator, Transportation Duxbury, MA

Job Title: Program Coordinator-Transportation (part-time) Department/Location: TheCenter (Council on Aging) FLSA Status: Non-exempt, part-time, non-benefit eligible Grade: Personnel Policies, Non-Management, Grade 4 Pay Range: Hiring Range $26.75 - $31.43. Full salary range $26.75 - $36.12, dependent on qualifications Work Schedule: Part time, 8am-12:45pm Monday-Thursday = 19 hours per week Supervision: Finance/Operations Manager Statement of Duties The employee inputs and schedules daily and medical transportation and updates manifests as requested. Notifies drivers of changes to schedules. Employee is required to perform all similar or related duties. Supervision Required: Under general supervision of the Finance/Operations Manager the employee is familiar with the work routine and uses initiative in carrying out recurring assignments independently with specific instruction. The supervisor provides additional, specific instruction for new, difficult or unusual assignments, including suggested work methods. The employee is expected to recognize instances which are out of the ordinary and which do not fall within existing instructions; the employee is then expected to seek advice and further instructions. Reviews and checks of the employee’s work are applied to an extent sufficient to keep the supervisor aware of progress, and to insure that completed work and methods used are technically accurate and that instructions are being followed. Supervisory Responsibility: Employee, as a regular and continuing part of the job, is not required to supervise any town employees or volunteers, but may provide direction and guidance to volunteer staff as necessary. Confidentiality: Has access to some confidential information obtained during performance of regular position responsibilities in accordance with the State Public Records Law. Accountability: Consequences of errors, missed deadlines or poor judgment may include adverse public relations, legal repercussions, personal injury, jeopardize programs and create danger to public health/safety. Judgment: Well-defined or detailed rules, instructions, and procedures cover all aspects of work. Judgment involves choosing the appropriate practices, procedures, regulations, or guidelines to apply in each case. Complexity: The work consists of a variety of duties which generally follow standardized practices, procedures, regulations or guidelines. The sequence of work and/or the procedures followed vary according to the nature of the transaction and/or the information involved, or sought, in a particular situation. Work Environment: The work environment involves everyday discomforts typical of office settings. Noise or physical surroundings may be distracting, but conditions are generally not unpleasant. Nature and Purpose of Public Contact: Relationships with co-workers and the public involving frequent explanation, discussion or interpretation of practices, procedures, regulations or guidelines in order to render service, plan or coordinate work efforts, or resolve operating problems. More than ordinary courtesy, tact, and diplomacy may be required to resolve complaints or deal with uncooperative or uninformed persons. Occupational Risk: Duties of the job present little potential for injury. Risk exposure is similar to that found in typical office settings. Key Responsibilities Create the daily bus schedule using Schedules Plus. Provide drivers with their daily schedules and communicate any schedule changes throughout the day. Maintain the department calendar, including driver work schedules and days off. Create and distribute the monthly transportation newsletter to patrons. Assist older adults with completing MBTA CharlieCard applications and respond to general GATRA questions. Provide courteous, responsive, and professional customer service to patrons. Answer questions, address concerns, and manage all incoming transportation calls and emails. Work with patrons to help ensure their transportation needs are met. Monitor renewal dates for drivers’ licenses, medical certifications, and CORI checks. Schedule required driver trainings and maintain accurate, up-to-date training records. Coordinate vehicle maintenance needs with GATRA and ensure appropriate follow‑up. Complete monthly reports as required by the GATRA contract. Complete the annual report as required by the GATRA contract. Arrange for bus drivers to complete drug testing when selected. Serve as backup support for the Front Desk. Recommended Minimum Qualifications Education and Experience High School degree or equivalent with one to three (1-3) years related work experience; or any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job. Special Requirements Must have a valid driver’s license and pass a CORI/SORI and background check. Knowledge, Abilities and Skill Knowledge Community policies, practices and procedures of the department and office operations; laws and regulations pertinent to position functions. Working knowledge of the Internet in support of department operations. Abilities Ability to interact effectively and appropriately with the public and co‑workers. Ability to communicate in person and on the telephone with the public, particularly older adults. The ability to relate to older adults in a comfortable fashion with genuine interest, compassion and concern for their needs and feelings. Skills Proficient personal computer skills, recordkeeping and clerical skills, proficient written and oral communication skills. Effective customer service skills. Physical and Mental Requirements Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions. Physical Demands Little or no physical demands are required to perform the work. Work effort principally involves sitting and standing to perform work tasks, with intermittent periods of stooping, walking. There may also be some occasional lifting of objects such as books, office equipment and computer paper. Motor Skills Duties are largely mental rather than physical, but the job may occasionally require minimal motor skills for activities such as moving objects, operating a telephone system, computer and/or most other office equipment, word processing, filing, and sorting. Visual Demands Visual demands require the employee to constantly read documents for general understanding. #J-18808-Ljbffr Kaizen Lab Inc.