Public Health Office Assistant

Public Health Office AssistantThe Client is seeking a Primary Care Public Health Office Assistant to support clerical and administrative functions within local health department primary care clinics. The role will support patient registration, appointment scheduling, check-in/check-out, patient communications, referral coordination, and other clinic operations. The ideal candidate will be customer-focused, self-motivated, team-oriented, and willing to travel throughout the region as needed.Key ResponsibilitiesSchedule and manage patient appointments.Inform patients of visit requirements and provide appointment reminders/follow-up.Collect and update patient demographic information for registration.Review documentation to determine eligibility for federal and state programs.Enter and retrieve information using health department management information systems.Work with multiple computer software systems to input and retrieve information.Process and balance the cash drawer while maintaining fiscal accuracy.Explain client rights and responsibilities related to program participation.Obtain prior authorization before releasing medical information, as required.Assist with insurance prior authorizations by gathering and submitting required documentation.Prepare appropriate forms for requested services to support efficient clinic flow.Scan and index patient records into the electronic medical record (EMR).Maintain a positive, constructive, and cooperative work environment.Minimum QualificationsHigh School Diploma or equivalent.At least 2 years of full-time customer service and/or clerical/office experience.Current driver's license required.Must successfully complete a Tennessee Bureau of Investigation (TBI) background check.College coursework may substitute for required experience, up to a maximum of two years.Preferred QualificationsMedical front-office experience preferred.Knowledge of medical terminology for accurate scheduling.Familiarity with insurance coding and healthcare administrative processes preferred.