Lead Spa Attendant

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.

Location

Located in the exclusive Nob Hill neighborhood and in the process of going through a complete reimagination, The Huntington provides guests with modern amenities and conveniences within a historic space. Guests can enjoy fine dining, a three level spa, beautiful rooms and suites as well as meeting and event spaces without ever leaving the property. The Huntington provides guests with the best location and amenities San Francisco has to offer.


Overview

The Lead Spa Attendant is responsible for overseeing the day-to-day operations of the spa's attendant team to ensure an exceptional, luxurious guest experience. This role supports the Spa Leadership team, maintains the highest standards of cleanliness and presentation, and ensures smooth coordination between spa reception, treatment providers, housekeeping, and facilities. The Lead Spa Attendant models elevated service standards and plays a key role in training, mentoring, and scheduling the attendant team.

Responsibilities

• Welcome guests warmly and anticipate their needs to ensure a seamless and personalized spa journey.
• Escort guests throughout the spa, ensuring they are comfortable, informed, and well cared for.
• Maintain pristine locker rooms, relaxation lounge, wet areas, and amenities throughout the day.
• Respond promptly to guest requests, preferences, and concerns, escalating to management when needed.
• Ensure all amenities, towels, refreshments, and supplies are fully stocked and beautifully presented.
• Serve as the primary contact and supervisor for spa attendants during assigned shifts.
• Assist the Spa Management team in maintaining daily operational standards, facility cleanliness, safety, and ambiance.
• Monitor workload and adjust attendant assignments to ensure efficient and balanced coverage.
• Coordinate with Housekeeping, Engineering, and Front Office to resolve operational needs.
• Help manage locker assignments, inventory controls, and amenity orders.
• Lead by example, demonstrating luxury service standards, grooming, and professionalism.
• Train new spa attendants on protocols, guest experience guidelines, safety procedures, and product knowledge.
• Assist in daily shift briefings and communicate all updates, service notes, and operational priorities.
• Ensure all health, hygiene, and safety standards are upheld, including proper sanitation of wet areas, lockers, and relaxation spaces.
• Confirm that spa equipment, steam/sauna rooms, and public areas are functioning properly; report issues immediately.
• Support adherence to OSHA, local regulations, and property-specific safety protocols.
• Assist with inventory tracking, ordering, and monthly counts.
• Update checklists, SOPs, and attendant guides as needed.
• Support special events, VIP arrangements, and seasonal promotions.
• Perform other tasks as assigned to ensure smooth spa operations.

Qualifications

• Previous experience in luxury hospitality, spa, or wellness environments required.
• Minimum 1 year of experience as a Spa Attendant.
• Strong communication, organization, and guest-service skills.
• Ability to anticipate guest needs and deliver elevated, intuitive service.
• Comfortable working in wet areas (sauna, steam, pools) and able to lift up to 30 lbs.
• Flexible schedule, including weekends and holidays.
• Warm, polished demeanor and professional presence.
• High attention to detail and passion for maintaining a serene, luxurious environment.
• Team-oriented, supportive, and proactive.
• Strong problem-solving skills and ability to remain calm under pressure.