Senior Control Tower Specialist, Road Transport US

Senior Control Tower Specialist – Road Transport US Location: Lancaster, TX Division: Road Transport US Schedule Options: 8:00 AM – 5:00 PM Monday – Friday – onsite (2 positions) & 7:00 AM – 4:00 PM Monday – Friday – onsite (2 positions) Time Type: Full Time Summary At DSV Road Transport, the Senior Control Tower Specialist plays a critical role in ensuring the seamless execution of transportation and logistics activities across the first, middle, and final mile network. This role provides end-to-end oversight of freight movements spanning from origin pickup, linehaul, to final delivery—while serving as a subject matter expert and trusted liaison between customers, carriers, and cross‑functional teams. The Senior Control Tower Specialist drives service excellence by proactively managing exceptions, analyzing performance data, and ensuring operational alignment with customer expectations and contractual requirements. Duties & Responsibilities Oversee the full lifecycle of shipments from pickup to final delivery, including appointment scheduling, load monitoring, and delivery confirmation. Serve as the escalation point for complex final mile delivery issues and determine corrective actions in partnership with stakeholders. Analyze trends in service failures, accessorials, delivery refusals, and customer feedback. Develop process improvement strategies to increase on-time and in-full delivery metrics. Interpret and enforce service-level agreements (SLAs) with a deep understanding of customer contracts, ensuring compliance across internal and external stakeholders. Collaborate with Control Tower Managers, Key account Managers, and external logistics providers to streamline communication and service execution. Investigate and resolve exceptions, customer escalations, or carrier delays with minimal oversight. Provide timely communication updates with carriers, customers, and internal stakeholders. Monitor real-time shipment data and system inputs across the Transportation Management System (TMS), ensuring accuracy and consistency with service goals. Provide strategic insights and recommendations to leadership based on shipment trends, carrier performance, and customer KPIs (e.g., OTIF). Partner with internal teams such as Sales, Warehouse Operations, and Customer Success to support integrated service solutions. Lead or support special initiatives, systems enhancements, or customer onboarding related to final mile logistics. Support ad‑hoc reporting and project assignments as delegated by management. Track last‑leg movements and proactively resolve any foreseen and unforeseen delays. Other duties and project work as assigned. Experience & Qualifications High School diploma or equivalent required; Bachelor’s degree in business, logistics, supply chain management, or a related field is preferred. 5 years’ experience in FTL/LTL, logistics, transportation brokerage, or related field required. Experience with Transportation management software. Prior experience interpreting contracts or SLAs and implementing logistics solutions a plus. Skills Ability to perform basic mathematical calculations, such as calculating mileage, costs, rates. Proficient with all Microsoft Office applications, Word, Excel, Teams and PowerPoint – (basic formulas, email management, basic formatting, basic presentations). Experience with transportation management systems or relative system platform a plus. Fluency in English is required; knowledge of additional languages is a plus. Strong analytical, problem‑solving, and decision‑making skills. Ability to work independently and prioritize competing responsibilities in a deadline‑driven environment. Excellent written and verbal communication skills, including escalation and stakeholder updates. Collaborative mindset with the ability to influence others cross‑functionally. Strong understanding of logistics workflows, documentation, accessorials, and regulatory requirements related to delivery operations. Organized, detail‑oriented, and proactive. Ability to build and cultivate strong relationships. Driven, enthusiastic, and highly motivated. Physical Demands While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. The employee also regularly lifts and/or moves objects up to 10 pounds. Specific vision requirements of this job include close vision and distance vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Compensation & Benefits For this position, the expected base pay range is $60,000.00 – $70,000.00 Annual. Actual compensation will be determined based on job‑related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the . Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws. Equal Employment Opportunity DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. #J-18808-Ljbffr