Operations Manager

Job Description

Position Summary

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We are seeking an experienced and results-driven Dental Operations Manager to oversee

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the daily operations, performance, and growth of nine dental offices. This leadership role is

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responsible for driving operational excellence, team development, patient experience,

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financial performance, and consistency across all locations. The ideal candidate is a

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strong leader who thrives in a fast-paced, multi-site environment and is passionate about

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building high-performing teams and delivering exceptional patient care.

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Key Responsibilities

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Operational Leadership

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• Oversee day-to-day operations for 9 dental practices to ensure efficiency,

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consistency, and accountability.

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• Work with the Clinical Director to develop and implement systems, workflows, and

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standard operating procedures across all locations.

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• Monitor office performance metrics including production, collections, scheduling

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efficiency, treatment acceptance, and patient retention.

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• Partner with doctors and leadership teams to achieve organizational goals and

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growth initiatives.

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• Ensure offices maintain compliance with OSHA, HIPAA, infection control, and state

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dental regulations.

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• Assist Director of Operations with onboarding new locations.

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Team Leadership & Development

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• Recruit, coach, mentor, and support regional office managers.

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• Conduct regular performance reviews and accountability meetings with office

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leadership teams.• Foster a positive, patient-focused, and team-oriented culture throughout the

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organization.

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• Identify training opportunities and support professional development for team

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members.

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• Assist in conflict resolution and employee relations matters when needed.

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Financial & Business Performance

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• Analyze KPIs, financial reports, and operational data to improve profitability and

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efficiency.

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• Develop action plans to improve underperforming offices and sustain high-

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performing teams.

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• Monitor staffing levels, payroll efficiency, supply costs, and operational budgets.

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• Collaborate with ownership and finance teams on strategic planning and growth

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initiatives.

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Patient Experience

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• Ensure consistent delivery of exceptional customer service and patient care

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standards.

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• Monitor patient feedback, online reviews, and service recovery efforts.

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• Support practices in improving communication, scheduling, and treatment

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presentation processes.

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Growth & Strategy

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• Support acquisitions, practice integrations, and expansion initiatives as needed.

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• Lead implementation of new systems, technologies, and operational processes.

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• Assist with marketing coordination and community outreach initiatives to drive

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practice growth.Qualifications

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• Bachelor’s degree in Healthcare Administration, Business Management, or related

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field preferred.

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• Minimum 5 years of dental management experience required.

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• Multi-site dental operations experience strongly preferred.

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• Strong understanding of dental practice KPIs, scheduling, insurance, collections,

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and treatment planning workflows.

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• Proven leadership, coaching, and organizational skills.

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• Excellent communication and problem-solving abilities.

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• Ability to travel regularly between office locations.

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Desired Traits

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• Strategic and growth-minded leader

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• Highly organized and detail-oriented

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• Strong interpersonal and relationship-building skills

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• Data-driven decision maker

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• Adaptable and solutions-focused

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• Passionate about team development and patient care excellence

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Compensation & Benefits

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• Competitive salary based on experience

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• Performance bonus opportunities

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• Health, dental, and vision benefits

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• Paid time off and holidays

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• Continuing education and professional development support

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• Mileage reimbursement/travel allowance

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