Collections/Customer Service (12563)

Collections & Customer Service Rep

$24/hour | Monday-Friday, 8:30 AM-5:00 PM | Danbury, CT | Temporary

Put your customer service and collections experience to work in a professional office environment! We're seeking an experienced Customer Service & Collections Representative who can build rapport with customers while professionally resolving past-due accounts and customer service issues.

Responsibilities

· Contact customers regarding outstanding balances and negotiate payment arrangements

· Follow up on past-due accounts and support debt-recovery efforts

· Partner with Finance and other departments to resolve payment issues

· Maintain accurate records of customer communications, payment plans and amounts collected

· Prepare status updates on outstanding and collected balances

· Respond to incoming customer calls and inquiries with professionalism and compassion

· Research account issues, provide solutions and follow through to resolution

· Process payments, refunds, renewals, registrations, adjustments and account updates

Qualifications

· 5+ years of customer service experience

· Collections or Accounts Receivable experience

· Knowledge of FDCPA guidelines

· Strong negotiation, communication and conflict-resolution skills

· Excellent follow-through, recordkeeping and attention to detail

· Ability to handle sensitive or difficult conversations professionally

· Proficiency with Microsoft Office, including Outlook

· High school diploma/GED or equivalent work experience

If you're professional, personable and comfortable balancing customer service with collections, we'd love to hear from you. Apply today!

Adecco Staffing is a global employment agency offering Temp, Temp-to-Hire and Direct Hire positions. We offer excellent benefits to our temporary Associates on assignment !

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Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.