Call Center Interviewer

Call Center Interviewer

The ideal candidate has previous telephone interviewing experience and can work within acceptable error ranges to collect accurate, consistent, and reliable data following project specific training instructions. Experience in the survey research industry is preferred. The call center interviewer is responsible for conducting phone interviews with respondents, asking questions in a polite, professional manner and recording their answers accurately.

Primary Responsibilities:

• Conduct telephone interviews with respondents to collect data for research studies.
• Record answers accurately and efficiently using data collection system.
• Speak clearly and concisely to ensure respondents understand the questions.
• Handle questions and objections.

Requirements:

High school diploma or equivalent; additional education or certifications in communication or research is a plus.

Minimum one year call center interviewing experience.

Intermediate PC proficiency.

Strong people skills, ability to communicate professionally with a variety of respondents nationwide.

Strong work ethic- punctual, dependable.

Able to handle special projects as needed.

Key Competencies:

Excellent verbal communication and reading skills, clear enunciation, good vocabulary and a clear, friendly telephone demeanor.

Strong attention to detail to accurately capture responses.

Able to handle confidential information responsibly.

Typical Physical Demands and Working Conditions:

Requires sitting, standing, and bending and a normal range of hearing and vision.

Decision Information Resources (DIR)