DEALER SUCCESS MANAGER

Overview The Dealer Success Manager plays a critical role in strengthening InnoFi’s partnerships with dealerships by supporting their success in securing approvals, funding, and program adoption. This position combines relationship management, program education, training, and analytical review of missed opportunities to drive capture and improve overall dealer performance. Key Responsibilities Dealer Communication: Serve as a primary point of contact for dealership partners, providing timely guidance and support on active deals throughout the origination and funding process. Market & Deal Analysis: Conduct research on declined or “lost” deals to identify trends, competitive factors, and areas of opportunity. Provide feedback to internal teams to inform strategy and improve capture rates. Program Education: Clearly explain InnoFi programs, guidelines, and value propositions to dealers, ensuring they understand how to maximize opportunities within our lending platform. Training & Enablement: Develop and deliver dealer training through video modules, PowerPoint presentations, and written documentation. Tailor training to address dealer needs, program updates, and compliance requirements. Customer Support for Verification & Funding: Guide customers directly through verification steps and funding requirements, helping them successfully complete processes to lock in approvals and secure funding. Qualifications Strong communication and presentation skills with the ability to explain complex lending programs in a clear, approachable manner. Analytical mindset with the ability to identify trends, competitive insights, and actionable improvements. Experience in auto lending, finance, or dealership partnerships preferred. Proficiency with Microsoft Office (PowerPoint, Excel, Word) and virtual presentation platforms. Highly organized with the ability to manage multiple priorities in a fast-paced environment. Impact This role is essential in bridging the gap between InnoFi’s programs and its dealership and customer partners. By educating, supporting, and analyzing performance, the Dealer Relationship & Program Specialist helps maximize dealer engagement, improve capture rates, and ensure a seamless funding experience. #J-18808-Ljbffr ALPHA WARRANTY SERVICES INC