Neuroscience Central Scheduling Manager

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities. Job Description Summary Responsible for the overall direction, coordination, and evaluation of this department, directly supervising in accordance with the organization's policies and applicable laws, planning, assigning and directing work. This position is responsible for all of the appointment scheduling, pre‑registration, insurance verification, and patient notification for all services for each of the OhioHealth sites. Responsibilities and Duties Manages the central scheduling team in the day‑to‑day performance of scheduling activities and departmental goals. Ensures that staff has the information/technology needed to appropriately analyze, forecast and schedule work for the call center. Develops and oversees the scheduling systems, including templates, processes, policy, and operating structure. Works collaboratively with many key leaders in OH. Responsible for the volume of work produced based on provider scheduling. Meets OH operational goals regarding resource and budget targets. Extensive knowledge of department processes. Ensures that project/department milestones/goals are met and adhering to approved budgets. Coordinates/Maintains pre-registrations for all of OhioHealth entities. Adjusts staffing as needed, monitors productivity and quality of service provided by appropriate associates, answers questions and recommends corrective services to address customer complaints; generates reports, compiles work volume statistics. Conducts, coordinates education training for appropriate associates to enhance staff skill set to achieve high performance standards. Determines work procedures, prepares work schedules, and expedites work‑flow. Studies and standardizes procedures to improve efficiency of subordinates. Maintains harmony among associates and resolves grievances. Maintains I‑3 phone queue establishes metrics and productivity reports based off this data. Ensures all queue are properly administered, tested, etc… Identifies system training needs and develops training plans. Coordinates system testing, assesses software changes on policies and procedures, training requirements and existing appointments making necessary revisions. Ensures overall system data integrity, confidentiality and security. Conducts data analysis of quality, call monitoring, and insurance review to develop and administer training as needed. Develops training documents based on analysis. Provides direction for resource allocation in collaboration with director of department. Prepares, administers and controls operating and capital budgets for assigned areas. Determines priorities, initiates requests for resources; analyzes resource information on an ongoing basis. Reorganizes resources to maximize productivity and efficiency. Promotes and maintains positive customer relations with patients, families, physicians, departments, and all others that require access to our health care delivery system. Maintains timely and effective communication with staff, physicians, other disciplines, and outside community i.e. referral physicians, staffs to initiate and support a service orientated climate through collaborative management practices. Identifies process improvement opportunities relevant to area operations and works collaboratively with other departments and disciplines to facilitate the improvements. Maintains appropriate management records, reports, and personnel files. Prepares and submits reports to the director and others. Participates in institutional, departmental and area committees. The major duties/ responsibilities and essential functions listed above are not intended to be all‑inclusive of the duties, responsibilities and essential functions to be performed by associates in this job. Associate is expected to all perform other duties as requested by supervisor. Minimum Qualifications Bachelor's Degree (Required) Additional Job Description

MINIMUM QUALIFICATIONS

Bachelor's degree Master's degree Years of experience: 7 years of related health care experience in ambulatory setting Years of experience: 5 years of supervision or management experience

SPECIALIZED KNOWLEDGE

Very strong oral and written communication skills. Strong personal presence with professional and clinical personnel. Demonstrated leadership abilities in pressured environments. Effective use of personal computer technology for generating reports, trending information and creating presentations. Demonstrated emphasis on customer service and the creating of a customer‑focused environment. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public. Ability to calculate figures and amounts such as proportions, percentages and volume, as well as other more complex ratios. Ability to apply concepts of basic algebra and geometry. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

DESIRED ATTRIBUTES

Master’s Degree strongly preferred. A minimum of 7 years of related health care experience preferably in an ambulatory care setting including 5 years of supervision or management experience. A minimum of 10 years of health care management experience, preferably in an ambulatory setting, may be substituted in lieu of education requirements in certain circumstances. Demonstrated knowledge of medical terminology. Demonstrated process improvement skills including ability to utilize data and process analysis to improve operations.

BEHAVIORAL COMPETENCIES

Leadership Competencies (

INFORMATION SECURITY

Maintains confidentiality of log‑on password(s) and security of other authentication devices (e.g., key fobs, proximity devices, etc.). Ensures privacy and security of information entrusted to their care. Uses company business assets and information resources for management‑approved purposes only. Adheres to all information privacy and security policies, procedures, standards, and guidelines. Promptly reports information security incidents to the OhioHealth Information Security Officer. Work Shift Day Scheduled Weekly Hours 40 Department Neuro Central Scheduling Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate‑employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment. #J-18808-Ljbffr OhioHealth