Bi-lingual Support & Application Processing Specialist

Customer Service RepresentativeCustomer Service Representative – Customer Service is an extension of a client's business office staff. Representatives are responsible for taking incoming and outgoing calls to participants/homeowners/contractors to resolve issues or answer questions. All client policies and procedures are expected to be followed. Representatives will perform any and all job-related duties as assigned including but not limited to:Inbound & Outbound callingCase/Project ReviewAssisting callers with application status or questionsProviding expert Customer Service supportResearching and responding to all inquiries received by telephone and mail.Providing thorough documentation of Customer Service support, issues, and escalations.Completing all business-related requests and correspondence from participantsCompleting all assigned projects in a timely manner with minimal supervisionAssisting supervisor and project manager in all requested tasksProactively communicating to Guidehouse management areas of concern or areas of improvement.Completing required training and routine continuous improvement activitiesCollaboration with team members and leadership to achieve shared goalsLearning and maintaining knowledge about the needs of our clientAbility to work 4 10-hour shifts including Saturdays.Customer Service Representative – What You Will Need:High School Diploma/GED and 1 year relevant experience or 3 years of relevant equivalent experience in lieu of diploma/GED.1+ years working within the following sectors: grants management, business, finance, application review or customer service.PC skills in a Windows environment. Knowledge and utilization of desktop applications including Word and Excel.Ability to initiate and follow through on projects and work independently with minimal supervision required.Bilingual in SpanishCustomer Service Representative – What Would Be Nice To Have:Any CRM Platform experienceCustomer Service Representative – Additional Requirements:The successful candidate must not be subject to employment restrictions from a former employer (such as a non-compete) that would prevent the candidate from performing the job responsibilities as describedCustomer Service Representative – What We Offer:Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.Medical, Rx, Dental & Vision InsurancePersonal and Family Sick Time & Company Paid HolidaysPosition may be eligible for a discretionary variable incentive bonusParental Leave401(k) Retirement PlanBasic Life & Supplemental LifeHealth Savings Account, Dental/Vision & Dependent Care Flexible Spending AccountsShort-Term & Long-Term DisabilityTuition Reimbursement, Personal Development & Learning OpportunitiesSkills Development & CertificationsEmployee Referral ProgramCorporate Sponsored Events & Community OutreachEmergency Back-Up Childcare ProgramAbout Guidehouse:Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at View phone number on apply.j-vers.com or via email at View email address on apply.j-vers.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or View email address on apply.j-vers.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.