Sales Customer Care Specialist and BDC Sales Agent

Sales Customer Care Specialist-BDC Sales AgentWheelers of Marshfield is currently looking for a Sales Customer Care Specialist-BDC Sales Agent. The Customer Care Specialist generates and qualifies leads via phone and email, schedules sales appointments, and maintains CRM records while delivering strong customer service to support conversion and retention.We are Central Wisconsin’s leading Chevrolet, Buick and GMC dealer. The Wheeler family prides itself on being big enough to serve its customers, but still small enough to know them as well. If this resonates with you, then apply today!Customer Care Specialist ResponsibilitiesEngage with potential customers through phone calls and emails to generate leads.Qualify leads by assessing their needs and interests in products or services.Schedule appointments for sales representatives to meet with interested clients.Maintain accurate records of customer interactions and follow-ups in the CRM system.Collaborate with the sales team to develop strategies for improving conversion rates.Provide exceptional customer service to enhance client satisfaction and retention.Customer Care Specialist QualificationsMust be able to thrive in a fast-paced and changing environment and able to sit for a long period of timeStrong computer skillsCustomer service/call center experience preferredServes as telephone back-up.Answers product and service information.Maintains professional appearance.At least 18 years of ageOther tasks as assigned.Experience:Call center: 1 year (Preferred)Education:High school or equivalent (Preferred)Salary: $16.00 - $20.00 per hourSchedule: Monday to Friday 9:00am - 6:00pm & rotating Saturdays 8:00am - 4:00pmBenefitsPay ranges based on productivity and experiencePaid technician training and certificationsState-of-the-art facilityNo Sundays & paid time off on major holidaysUniforms provided and cleanedProfessional service advisors to work withCompetitive health benefitsPaid Time Off401K w/ MatchEmployee Discounts on PurchasesDentalVisionHealth CareShort Term / Long Term Disability, Critical, Accidental, and Life InsuranceEEO Statement We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.