Senior Manager, Product & Innovation

Role Description

The Senior Manager, Product & Innovation leads the data, analytics, and AI product function for the JLL | Reliability Maintenance Engineering (RME) account. This is a fully remote, succession-track leadership role: the person hired into this position is potentially being developed to assume ownership of the Product & Innovation organization, and will be given the scope, exposure, and decision rights to grow into it.

This is a hybrid operator-technologist role, and it is deliberately hard to fill. We are looking for someone who has led maintenance and reliability teams in the field—who has run a shift, owned a PM program, sat through a safety review, and been accountable for uptime—and who also has the hands-on engineering ability to design, build, and scale software on AWS. Field credibility without build capability will not succeed in this role, and neither will build capability without field credibility.

In this role, you will lead a small, high-leverage team that builds internal software products for the account:

• Applications that make maintenance technicians' and managers' jobs easier.
• Tools that improve work order quality and safety outcomes.
• AI-driven workflows that remove administrative burden from our operations, HR, and recruiting teams.

Much of the near-term work centers on replacing repetitive, high-volume, question-and-answer style administrative processes with AI agents, RAG-based assistants, and automated workflows—and then scaling those products across the account. Longer term, you will own the product roadmap: identifying where the operation is losing time, money, or safety margin, and inventing the tooling that closes the gap.

Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Systems, Business, or a related field—or equivalent practical experience.
• 5+ years of experience in maintenance, reliability, or facilities operations, with 10+ years preferred, including direct people leadership.
• 3+ years leading teams, with demonstrated ability to hire, coach, and develop technical and operational talent.
• Hands-on experience designing, building, and deploying applications on AWS.
• Strong programming proficiency in Python and SQL; working proficiency in at least one additional language.
• Demonstrated experience building AI/LLM-powered applications.
• Experience with data pipelines, ETL processes, and analytics/reporting platforms.
• Experience with version control (Git), infrastructure as code, and modern software delivery practices.
• Proven ability to drive product adoption and change management across a distributed, non-technical user base.
• Excellent written and verbal communication skills.
• Self-motivated, comfortable with ambiguity, and able to operate independently in a fully remote environment.

Requirements

• Architect and deliver AI-driven applications.
• Refactor manual, repetitive administrative processes into self-service AI workflows.
• Build and maintain internal tools that improve work order quality, PM compliance, and technician productivity.
• Design, deploy, and scale secure, cost-efficient cloud solutions on AWS.
• Own infrastructure as code, CI/CD pipelines, and deployment practices for the team.
• Ensure secure handling of sensitive data.
• Create and maintain technical documentation for systems and architectures.

Benefits

• Base salary of $155,000–$165,000, commensurate with experience and qualifications.
• Performance-based annual bonus with a 20% target.
• Comprehensive health, dental, and vision insurance with company contribution.
• 401(k) retirement plan with generous company matching program.
• Flexible PTO policy and paid holidays.
• Fully remote work environment, with up to 25% travel required.
• Opportunities to work with cutting-edge cloud and AI technologies.
• Professional development and training opportunities.