Concierge - Sewell Ford Lincoln

Job Description

Job Description

Concierge - Sewell Ford Lincoln

The Sewell Family of Companies is seeking a concierge who possesses strong communication skills, accountability, and a friendly demeanor to create a memorable first impression for our guests. As a receptionist, the individual will be responsible for greeting and welcoming guests with a friendly and professional discretion, answering and transferring calls, assisting with administrative tasks, and handling transactions. To be successful in this role, the individual must be able to work effectively in a team environment and communicate clearly with team members and guests to contribute to our commitment of delivering exceptional service to our guests.

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Hands on Training

Career Growth Opportunities

Tuition Reimbursement

Job Responsibilities:

• Greet customers at the front desk/cashier counter in a pleasant and professional manner
• Maintain a friendly and helpful attitude when answering phones
• Compute customer bills
• Receive customer cash, checks, and credit card payments; record amount received.
• Issue accurate receipts to customers
• Provide cash refunds or credit memorandums to customers for returned merchandise
• Operate cash register
• Reconcile cash drawer daily
• Refer customers who have questions about the work performed, additional maintenance, repairs, etc., to the service advisor or other appropriate individual
• Handle customer complaints with integrity and poise and, when necessary, refer dissatisfied customers to the appropriate individuals for resolution
• Maintain and file repair orders, parts invoices, and rental forms; list missing documents
• Close all open invoices
• Assist service and parts department with telephone coverage
• Provide clerical and secretarial assistance to parts and service departments
• Work with the department manager to keep products, services offered, their features and value, and any price changes current
• Maintains a professional discretion
• Maintains a clean and organized work area
• Perform other duties as assigned

Schedule: Monday through Friday, and rotating Saturdays - 7:30am-6:00pm

Skills & Requirements:

• High school diploma or GED
• Valid driver license and acceptable driving record
• Background and drug screening
• Ability to multitask
• Outstanding customer service skills