General Manager

General Manager

The General Manager is a business partner accountable for leading a single Restaurant Management and Associate team to deliver Steak 'n Shake operational and financial standards on all shifts. The General Manager has overall responsibility for assessing Management and Associate performance to identify opportunities for development and coach for improvement. This position has primary accountability for the delivery and implementation of all Steak 'n Shake procedures, policies and specifications which deliver the Steak 'n Shake Vision and Mission. The General Manager will partner directly with his/her Division President and will receive market level support from his/her Human Resource Manager and Field Training Manager / Coordinator to meet the business and strategic objectives of the organization.

Responsibilities:

Create an environment of sales growth through guest focus and delivery of Steak 'n Shake procedures and policies

Identify, Train and Develop Trainers, Shift Managers, Managers and Restaurant Managers

Develop, Focus and Motivate the Management team to consistently deliver the Steak 'n Shake objectives; Delighting Guests, Eliminating Unnecessary costs, Increasing quality, and Reducing Prices

Train, Coach and Inspire Associates to deliver exceptional service, food and environment to the Guest

Lead Restaurant team to deliver on key metrics and financial expectations (Field Results Report)

Manage all restaurant costs to deliver positive cash flow

Maintain strict compliance with food, health, safety and security standards and procedures

Create a safe environment free of harassment

Deliver best in class Gold Standard service

Lead by Example

Demonstrate effective decision making and problem solving skills that support the Steak 'n Shake Principles; Relentless Pursuit of Excellence, Exceed Guest Expectations, Golden Rule, Economic Objective and Entrepreneurial Approach

Lead Labor Management system through Labor Report analysis, schedule approval and execution of shift labor management

Has the final authority over discipline and termination decisions

Has the final authority for all hiring decisions

Key Performance Indicators:

Field Results Report (FRR)

Key Metrics

Food Management System

Labor Management System

Effective working relationship with Above Store Leaders, Restaurant Management, colleagues and direct reports

Career Path:

Field Training Manager

Franchise Partner