Management and Program Analyst

Facility Telehealth Technology Program Manager

The Veterans Health Administration (VHA) delivers care to Veterans across institutional and non-institutional settings, including VAMCs, CBOCs, outpatient clinics, Vet Centers, and Veteran homes. Telehealth expands access by using synchronous, asynchronous, and remote monitoring technologies, along with My HealtheVet, Secure Messaging, and mobile apps. These tools support VHA's mission to provide high-quality, Veteran-centered, proactive, and personalized care.

Telehealth programs follow VHA and VISN standards to improve access, enhance services, and support strategic goals across facilities. Advancements in telecommunications continue to expand care delivery and resource availability. The Facility Telehealth Technology Program Manager (FTTPM), located within the Connected Care Service Line, independently supports Telehealth operations under the direction of the Service Chief. The role oversees programs such as Home Telehealth, Clinical Video Telehealth, VA Video Connect, Store & Forward technology, and Secure Messaging. All programs are managed in alignment with VHA and VISN policies to ensure consistent, efficient delivery of care and coordination of services across the healthcare system.

Duties include, but not limited to:

Program Management & Collaboration

• Works with clinical services to enhance foundational care, improve chronic disease management, increase satisfaction, and reduce costs.
• Reviews, analyzes, and reports program data; assists in planning and implementing Telehealth initiatives.
• Ensures smooth operation of Telehealth programs across the facility and CBOCs; serves as SME for all Telehealth technologies.
• Collaborates with OIT, Biomedical Engineering, Logistics, and clinical leadership to integrate new technologies and processes.

Leadership, Planning & Evaluation

• Exercises delegated authority to lead operations, resolve issues, and direct program development.
• Conducts needs assessments and evaluates program effectiveness.
• Determines appropriate Telehealth programs and locations; plans and organizes implementation, including cost and resource analysis.
• Develops Telehealth policies, protocols, and outcome measures.
• Identifies partnerships, funding sources, and opportunities for expansion.

Compliance, Quality & System Integration

• Ensures compliance with internal and external requirements, including Joint Commission and OCC guidelines.
• Verifies clinic setup, DSS coding, and naming conventions
• Implements systems for quality monitoring, productivity tracking, and program evaluation.
• Oversees computerized data tools for workload, budget, and clinical monitoring.
• Ensures credentialing/privileging compliance for all Telehealth providers.

Technical Responsibilities

• Installs, configures, activates, and tests Telehealth equipment and applications.
• Trains clinical staff and conducts technical site assessments.
• Troubleshoots network and equipment issues; maintains performance monitoring.
• Manages Telehealth technology maintenance, readiness, and downtime.
• Provides guidance to remote technicians and tracks equipment procurement and deployment.
• Serves as SME for Telehealth Management Platform (TMP) and manages iPad deployments
• Supports audit responses and ensures timely equipment onboarding.

Operational & Administrative Functions

• Assists with daily program operations and Telehealth care coordination.
• Collaborates on service line planning and efficiency improvement.
• Creates SOPs, manages TSAs/MTSAs in TMP, and trains staff on scheduling and resource entry.
• Oversees Virtual Medical Room/Video on Demand program support and training.
• Represents Connected Care leadership when required.
• Manages equipment inventory, refresh cycles, and procurement processes.
• Ensures SharePoint resources are maintained and Telehealth training is completed by users.

Reporting, Data, and VISN Coordination

• Prepares monthly workload reports for CVT, VVC, and Store & Forward programs.
• Works with Business Manager on workload coding and reporting accuracy
• Collaborates with VISN leadership, OIT, BioMed, and technical teams on Telehealth technology and network optimization.
• Maintains current inventory of Telehealth technologies and licenses.
• Stays current on industry developments and communicates updates to stakeholders.

Telehealth Installation, Compliance & Strategic Support

• Coordinates installation processes and ensures HIPAA and VHA directive compliance.
• Oversees acquisition, distribution, and tracking of Telehealth equipment.
• Provides training, pilot testing, and multi-site coordination.
• Evaluates regulatory changes and their impact on program resources.
• Supports Connected Care leadership with studies, quality improvement initiatives, and process redesign.
• Participates in special projects and performs additional duties as assigned.