Player Services Representative (Cat 4)

Job Description

Job Description

Short Description

Provides courteous and comprehensive service to all guests, while creating and contributing to a feeling of luck, excitement, and anticipation on the casino floor. Adheres to all Casino service and operating standards. Ensure compliance with Federal, State and Local regulations, as well as PGCB regulations and Internal Controls.

Essential Job Duties

* Provides fast and friendly gaming services including making change for players, verifying that machines are well maintained, enrolling players in our customer rewards program, and promoting Casino events and offerings.
* Understands and responds to guest service requests registered via slot dispatch, slot candle lights, radio, and face-to-face requests in correct "priority" order.
* Possesses thorough knowledge of slot game types.
* Verifies and countersigns hand paid jackpots in accordance with current gaming regulations.
* Corrects minor machine malfunctions including coin jams, printer errors, bill valuators, and slot light repairs.
* Carries a bank/wallet, and balances wallet accurately at the end of each shift.
* Handles guest complaints, and, if necessary, solicits involvement and support from supervisor.
* Develop and maintain an up-to-date knowledge of all Company events and promotions and be able to answer guests’ questions accordingly.
* Ensure Compliance with federal, state, and local regulations.
* Performs all other duties as assigned.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

1. High School Diploma or G.E.D. required.
2. Must have excellent organizational and planning skills.
3. Must have basic data entry and math skills.
4. Must be able to lift, push, pull, carry, bend, kneel, grip tools, walk, and stand for a full 8 hour shift.
5. Must be able to work all shifts and weekends/holidays as required.
6. Must be able to communicate effectively in English, both verbally and through written communications.
7. Must be knowledgeable of all federal, state and local regulations relevant to slot operations.