Service Center Supervisor - Full Time

$28.35 - $34.73 per hour

Yakima Valley Farm Workers Clinic

Join our team as a Service Center Supervisor at Lancaster at Lancaster in Salem, OR, and be part of a healthcare organization that believes in making a difference beyond medical care! At Yakima Valley Farm Workers Clinic, we value inclusivity, and we are more than just a job - we are a community committed to the well-being of our migrant farmworkers.
We've transformed into a leading community health center. With 40+ clinics across Washington and Oregon, we offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.
Explore our short clips, " WE are Yakima - WE are Family " and " YVFWC - And then we grew , " for a glimpse into our dedication to our communities, health, and families.

What We Offer
$28.35-$34.73/hour DOE with the ability to go higher for highly experienced candidates
Additional pay for bilingual skills, paid on hours worked
100% employer-paid health insurance including medical, dental, vision, Rx, 24/7 telemedicine
Profit sharing & 403(b) retirement plan available
Generous PTO, eight paid holidays, and much more!

What You'll Do:
Formulates and implements policies, procedures, and processes that meet the standards and requirements of the organization and various regulatory agencies
Monitors the patient record filing system and ensures accurate and complete data is collected for all patients. Provides feedback and instruction to staff to ensure accuracy of patient files
Answers questions from staff and provides guidance and feedback
Assists in the formulation and management of performance targets for individuals and teams
Measures performance with key metrics such as number of calls per Call Center Agent, queue time, call abandonment %, dropped calls, and customer service satisfaction levels
Communicates and serves as a liaison between call center and all clinics scheduling coordinators are serving. Builds relationships with clinic supervisors from all clinics call center is serving
Updates and maintains scheduling protocols for all clinics the call center is serving
Creates improvement plans to optimize procedures and staff engagement. Ensures adherence to established policies and procedures
Keeps management informed of issues and problems. Identifies any patterns and creates solutions to mitigate or eliminate them
Participates in Clinic Leadership meetings and reports results and performance to the Clinic Director
Performs other duties as assigned
Management Duties:
Coaches, mentors, and trains direct report staff. Provides continuous performance management and conducts employee performance evaluations Addresses performance and/or behavior issues, clarifying expectations and providing feedback
Completes call audits on scheduling coordinators to ensure expectations of scheduling coordinators are being met during the phone interaction with the patient
Supports staff growth and development. Assesses the educational and experience needs of all levels of staff in collaboration with the individual Encourages staff to seek educational opportunities incorporating job related training in addition to mandatory training
Participates in the recruitment and selection of staff. Provides orientation to outline job requirements and expectations, policies and procedures, and proper use of tools and equipment
Manages AIDET patient communication surveys, compiles and communicates results, and makes any process or procedure changes necessary to improve results. Also manages TSF on a daily basis

Qualifications:
High School Diploma or General Education Diploma (GED). An associate's Degree is preferred
Five years of call center, service center, contact center experience or five years of direct customer service experience in a supervisory or lead role Associate's Degree may substitute 2 years' experience. Bachelor's Degree may substitute 4 years' experience.
Call center experience, preferably in healthcare is preferred
Bilingual (English/Spanish) preferred. Must demonstrate the ability to communicate at level 9 on the language proficiency scale to receive bilingual differential pay. Knowledge of medical billing and insurance is preferred. Knowledge of medical terminology preferred. Effective verbal and listening communication skills. Strong customer relations skills, including the ability to manage stressful situations. Basic conflict resolution and de-escalation skills. Ability to work well in a customer-oriented team environment. Ability to work effectively in a fast-paced environment. Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions. Ability to perform administrative tasks such as answering phones, filing, faxing, scanning, and copying. Able to analyze and apply data to improve performance. Strong attention to detail and accuracy. Basic proficiency with 10-key. Basic proficiency with a variety of computer programs, including Microsoft Outlook, Word, Excel, and PowerPoint

Our Mission Statement
“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.
Contact us at View email address on jobs2careers.com to learn more about this opportunity!

Apply

Vacancy posted 2 hours ago

Similar jobs that could be interesting for youBased on the Service Center Supervisor - Full Time in Jefferson, OR vacancy

Postal Clerk - Marion
...REQUIRED – PAID TRAINING PROVIDED – JOB SECURITY The Postal Service is the largest government related agency in terms of employees.... ...ranges from $26.47 to $43.62/hour, with $72,400/year average pay and full benefits including vacation, sick leave, insurance, and...
Full time
US Postal Service
Marion, OR
3 days ago
Postal Clerk - Jefferson
...REQUIRED – PAID TRAINING PROVIDED – JOB SECURITY The Postal Service is the largest government related agency in terms of employees.... ...ranges from $26.47 to $43.62/hour, with $72,400/year average pay and full benefits including vacation, sick leave, insurance, and...
Full time
US Postal Service
Jefferson, OR
3 days ago
Maintenance Coordinator
...and respond to questions from supervisors, managers, and co-workers. ~... ...member. ~ Excellent customer service and negotiation skills. ~... ...or sit for extended periods of time. Required to use hands to finger... ...position This is a full time position Pay Range:...
Full time
Permanent employment
For contractors
Relocation package
Monday to Friday
Day shift
Selmet
Scio, OR
9 hours ago
Histology Technician in Oregon
...healthcare recruiter, I'm here to help! I have a new Histology Tech position available near Jefferson, Oregon ! Details - Full-time and permanent - Shift: Days - Full, comprehensive benefits package (PTO, health insurance, life insurance, 401k, etc) Job...
Full time
Permanent employment
Shift work
KA Recruiting Inc.
Jefferson, OR
3 days ago
Facilities Engineer/Project Manager
...and scopes of work for equipment, construction, and engineering services Review and develop mechanical drawings, P&IDs, single-line... ...protected status. This is a non-management position This is a full time position Pay Range: Depending on Experience...
Full time
Permanent employment
For contractors
Work at office
Local area
Selmet
Albany, OR
9 hours ago
Online Survey Taker. Earn up to $25 per survey. - Remote - Jefferson
$25 per unit
...Share your opinion and help influence brand decisions on services and products you use every day. What We Expect... ...great way to earn extra income as a side gig/hustle, part-time job or even as a full time job. Online surveys can pay up to $25 per completed survey...
Full time
Extra income
Part time
Second job
Remote work
Work from home
Flexible hours
Earn Haus
Jefferson, OR
4 days ago
Physician Urgent Care - Competitive Salary
...Typical staffing includes two clinicians per day at each clinic. Full time is three 12 hours shifts per week.Attractive salary plus... ...Mountains. This thriving city has over 30 parks, an historic downtown, museums, antique shops and easy access to Oregons urban centers!...
Full time
Relocation package
Shift work
Born & Bicknell, Inc.
Albany, OR
19 days ago
Physician Family Practice-Without OB - Competitive Salary
...Job Description Job Type – Full Time Schedule - Days Pay – Competitive Base Pay Patients Per Day – 16-18 Job ID – 5... ...findings. Provides routine physical examinations, diagnostic services and treatment of illnesses and emergencies. Adheres to the...
Full time
Provider Healthcare
Albany, OR
3 days ago
A CRNA Is Needed for Locums Help in Oregon
Enjoy the locum tenens lifestyle knowing Weatherby is here to support you every step of the way. Call and speak to one of our consultants today for available dates and details. ~8-10 hour weekday OR shifts with mandatory call ~ Call one night per week and one weekend...
Full time
Locum
Shift work
Night shift
Weekend work
Weekday work
Weatherby Healthcare
Albany, OR
a month ago
Physician Emergency Medicine - Competitive Salary
...opening in OregonLocated in Albany, ORFull-Time & PermanentSeeking a BE/BC Emergency... ...Experience Preferred Hospital employed with full benefits (including paid medical malpractice... ..., Oregon's two largest cities and cultural centers - Portland and Eugene - are close by.
Full time
Shift work
Archway Physician Recruitment
Albany, OR
a month ago
Maintenance Supervisor at The Banks
$30 per hour
...Description Job Description Job Title: Maintenance Supervisor Employment Type: Full-time FLSA Status: Non-exempt Schedule: Monday –... ...vendors is of the highest standard Perform janitorial services for the interior and exterior of the building,...
Full time
Hourly pay
Work at office
Immediate start
Monday to Friday
Weekend work
Affinity Property Management
Albany, OR
3 days ago
CDL DRIVER
$31.44 - $34.93 per hour
...yards located in Oregon to get the routes started. [commute/travel times may vary] We help YOU make it! Compensation depends on... ...pillars of cultural beliefs, work ethic, collaborative spirit, and service. ~ Deliver best-in-class Customer Service. Deliver...
Full time
Hourly pay
Daily paid
Temporary work
Local area
Flexible hours
Shift work
Night shift
Early shift
US Foods, Inc.
Marion, OR
3 days ago
Physician (MD/DO) - Radiology - General/Other in Stayton, OR
...Portland, Oregon ~ Join 1 other radiologist ~ Sign-on bonus and relocation assistance ~ Full staff support ~ Access to incredible restaurants, parks, and activities ~ Our services are free for you ~ We help negotiate your salary and contract ~ We coordinate...
Full time
Weekly pay
Contract work
Local area
Immediate start
Remote work
Relocation package
CompHealth
Stayton, OR
9 hours ago
Registered Dental Hygienist - Part-Time/Temp or Full-Time
...****@*****.*** for more information. We‘re looking for a full-time or part-time Dental Therapist to practice in Albany and/or... ...to provide exceptional, lifelong, integrated oral healthcare services. We enhance the quality of our patients’ lives by providing...
Full time
Temporary work
Part time
Work at office
Relocation package
Gentle Dental
Albany, OR
3 days ago
Cardiology Nurse Practitioner (NP)
$135k - $182k
...clinics and 8 specialties ~ Serves approximately 40,000 patients annually ~70+ providers and 700+ employees ~ Strong community-centered and rural-access mission Oregon Lifestyle Located in Oregon’s beautiful Willamette Valley: ~20 minutes to Salem ~...
Full time
Immediate start
Relocation package
Flexible hours
AMN Healthcare
Stayton, OR
3 days ago
Family Medicine Physicians
$330k - $350k
...Make Rural Oregon Your Home Samaritan Health Services a non-profit integrated health care delivery system, is seeking full time Family Medicine Physicians to join our team with opportunities in Albany, Corvallis, Lebanon, Newport, and Lincoln City OR. Our award-winning...
Full time
Relocation package
Flexible hours
Samaritan Health Services
Albany, OR
3 days ago
Physician Family Practice-Without OB - Competitive Salary
...portions of Polk and Marion counties. - Well-established team of full-time clinicians including behavioral health psychologists - EPIC EMR... ..., kayaking and skiing. As an added bonus, Oregon's two largest cities and cultural centers - Portland and Eugene - are close by....
Full time
Relocation package
Source Medical, LLC.
Albany, OR
14 days ago
delivery driver
$16.5 per hour
...offer competitive compensation, benefits, and opportunities for career growth. If you are looking for outstanding pay, flexible part-time, full-time and seasonal schedules, plus benefits for you and your family, the Amazon. Delivery Driver Partners must have a valid driver...
Full time
Part time
Seasonal work
Flexible hours
Day shift
Amazon Services Inc
Jefferson, OR
2 days ago
Physician (MD/DO) - Internal Medicine - General/Other in Albany, OR
...Academic affiliation available ~ Board-certified or board-eligible if coming out of residency ~ DEA license required ~ Our services are free for you ~ We help negotiate your salary and contract ~ We coordinate interviews and help with licenses ~ Specialized...
Full time
Weekly pay
Contract work
Immediate start
CompHealth
Albany, OR
9 hours ago
Certified Medical Assistant - $1,500.00 Bonus - Full Time
$22.51 - $33.14 per hour
...Medical Assistant at Lancaster Family Health Center at Lancaster in Salem, OR! Be part of... ...and Oregon. We offer a wide range of services such as medical, dental, pharmacy,... ...00 ~ Bonus will be pro-rated based on Full Time Equivalency (FTE) Benefits...
Full time
Apprenticeship
Yakima Valley Farm Workers Clinic
Jefferson, OR
2 hours ago
Physician Obstetrics & Gynecology - Competitive Salary
...Job Description ~ Full-time OBGYN position ~1:4 weekend call, plus 2 weekday/night calls per week ~ Schedule includes full clinic days, dedicated OR day, and administrative day ~ Patient volume: 12-15 per clinic day, supported by a dedicated MA ~ Must be MD/DO...
Full time
Relocation package
Night shift
Weekend work
Weekday work
Inspire Healthcare
Stayton, OR
18 days ago
Physician (MD/DO) - Obstetrics and Gynecology in Stayton, OR
...1 week for CME and CME stipendComfortable call schedule of 1:43 full clinic days, and 2 surgery half days, and 1 admin half dayAverage... ...takes first call - clinic is the only practice in the areaOur services are free for youWe help negotiate your salary and contractWe coordinate...
Full time
Weekly pay
Local area
Immediate start
Relocation package
Flexible hours
CompHealth
Stayton, OR
9 hours ago
Primary Care Nurse Practitioner (NP)
$130k - $170k
...: ~ Independent patient panel ~ Team-based primary care model ~ Support-style APP role available for candidates not seeking a full panel ~16–18 patients/day target ~ EPIC with AI scribes ~ Shared clinic call rotation; triage nurse takes first call, escalates...
Full time
Immediate start
Relocation package
Weekend work
Weekday work
AMN Healthcare
Stayton, OR
3 days ago
SY 26/27 Early Childhood Speech-Language Pathologist - SLP
$50 - $54 per hour
...clinic opportunities since 2004. We' re currently seeking multiple dedicated Speech-Language Pathologists ($50-$54/hr) to support Full-Time in the Salem, OR area for the remainder of the school year, beginning in August. Why Join Us? At PediaStaff...
Full time
Weekly pay
Daily paid
Summer work
Immediate start
PediaStaff
Jefferson, OR
1 day ago
Earn $60K-$160K While Helping a Family Grow
$60k - $160k
Looking for a meaningful way to earn significant income while doing something truly impactful? Surrogacy with Roots offers one of the most supported and well-compensated journeys available. What you can expect: • Base compensation up to $160,000+ • Monthly payments...
Full time
Roots Surrogacy
Jefferson, OR
2 days ago
Registered Dental Hygienist - Part-Time/Temp or Full-Time
$55 - $60 per hour
...to provide exceptional, lifelong, integrated oral healthcare services. We enhance the quality of our patients’ lives by providing... ...best interests of patients. We are hiring immediately for full and part time staff. Come join our team and make a difference in the lives...
Full time
Hourly pay
Temporary work
Part time
Local area
Immediate start
Gentle Dental
Albany, OR
5 days ago
Locum Physician (MD/DO) - Obstetrics and Gynecology in Stayton, OR
...arrange complimentary housing and travel and comprehensive malpractice coverage ~ We simplify the credentialing and privileging process ~ Access to online portal for assignment details and time entry ~ Your specialized recruiter takes care of every detail...
Full time
Weekly pay
Locum
Immediate start
CompHealth
Stayton, OR
9 hours ago
Physician (MD/DO) - Family Practice in Stayton, OR
$325k
...at or (***) ***-**** to learn more about this opportunity. ~ Full-time position with excellent work-life balance ~34 direct patient... ...family medicine practice ~ On-site X-ray and lab services available ~ Board-certified or board-eligible candidates welcome...
Full time
Weekly pay
Contract work
Immediate start
CompHealth
Stayton, OR
9 hours ago
Hospitalist Physician - Night Shift
...~ Hospital-employed position with $300K salary, bonus incentives, and full benefits package ~ Beautiful community an easy drive to the coast, mountains, and Portland metro area ~ Our services are free for you ~ We help negotiate your salary and contract ~ We coordinate...
Full time
Weekly pay
Contract work
Immediate start
Shift work
Night shift
CompHealth
Albany, OR
9 hours ago
Now Hiring School Psychologists 26/27
...will not be considered. School Psychologist – School-Based Full-Time 2026–2027 School Year About the Role: ProCare Therapy... ...educational environment while providing comprehensive psychological services that support students and local school districts. This role is...
Full time
Work at office
Local area
Immediate start
ProCare Therapy
Albany, OR
4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Service Center Supervisor - Full Time. Be the first to apply!