Learning and Development Trainer - Community Support Services

This series of positions is designed for passionate facilitators, highly skilled in the development, training, and accurate and timely issuance of programmatic benefits associated with Medical Assistance‑including Long-Term Care, the Supplemental Nutrition Assistance Program (SNAP), Adult Financial, and Colorado Works programs. The successful candidate will work in both an independent and team‑oriented atmosphere while utilizing strong behavioral and public speaking skills to ensure the ethical and efficient onboarding of new team members, training public assistance programs including Medicaid and SNAP, Adult Financial, Colorado Works, and The Adams Way business processes. This role requires keen attention to detail, and the ability to collaborate with various stakeholders to uphold Economic Mobility’s Professional Standards. This series of positions will assist in the development of all Community Support Services team members, which includes developing training, providing direction to team members, classroom management, and performing reviews of cases processed during training delivery. The candidate is expected to become and remain highly proficient with all current and future program policy requirements, The Adams Way business processes, the use of Microsoft Office Suite 365 applications, as well as Smartsheet. Examples of Duties for Success Maintain extensive and up-to-date knowledge of all program areas, rules, and processes to successfully coach, and support by fielding questions regarding topics such as case eligibility processing, eligibility interviewing, program rule, claims, and The Adams Way business processes, from all Community Support team members, including those in Program Integrity and Professional Standards. Develop, deliver, and maintain training curriculum content to supplement state-developed training. Obtain and maintain certification necessary to deliver state certified training. Provide one-on-one, classroom, and over-the-shoulder support to all team members. Coordinate, as necessary, with other offices and staff on training content and methods. Coordinate, as necessary, with Supervisors and IT‑Help Desk for successful onboarding of new team members. Co‑create and co‑lead team facilitations. Collaborate with State partners to obtain approval on educational material. Complete training reviews of cases processed in both the training environment and in the production Colorado Benefits Management System to help team members understand expectations of data entry and guide them through the eligibility process when necessary. Make recommendations regarding individual training needs and training plans. Maintain and regularly update training plans with appropriate input from others. Develop tools to assess the effectiveness of training provided and modify future training accordingly. Maintain the team’s SharePoint page with training material. Become an expert user of the State of Colorado’s and Adams County’s learning management system to successfully create class sessions, troubleshoot access issues, and grade assessments. Participate in training sessions and meetings that will enhance training and leadership capabilities. Provide effective educational opportunities that meet the specific needs and goals of adult learners. Create training calendars for cohorts. Ability to: Navigate and manage a variety of technology platforms and tools, and blend learning techniques, integrating e‑learning tools, and learning new technology platforms – such as: Microsoft Teams, and Microsoft Forms. Ability to maintain and provide written reports that document training accomplishments, concerns, and priorities. Perform related duties and responsibilities as required. Qualifications for Success Candidate must be able to manage a classroom of adult learners. Candidate must have excellent written communication skills: To document concerns to include: Attendance, behavioral concerns, learning roadblocks, ideas on how to help team members succeed, supervisory reports of successes while learning, Program Certification records by utilizing the prescribed method as developed by the Learning and Development team. Hold one‑on‑one meetings as needed to: Provide constructive feedback to trainees, coach team members as requested. Candidate must have excellent verbal communication and conflict resolution skills. Mentor new Certified Trainers as assigned by the Learning and Development Supervisor. Request system access to all needed applications. Personal commitment to champion the County’s norms and values as an individual and professional commitment to design facilitations for others that reinforce the County’s cultural expectations. Can execute the use of Servant Leadership to prioritize the trainees’ needs, build trust, foster a positive culture that empowers the cohort participants to be vulnerable in a learning situation. Ability and commitment to develop and deliver curriculum to meet key learning objectives and to strategically create connection points to the County’s goals and initiatives. Ability to maintain objectivity and confidentiality. Completion of key courses offered at Adams County. Experience preferred in researching and analyzing complex issues for purposes of developing curriculum, facilitations, project plans and processes. Ability to work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds and educationally diverse populations. Excellent organizational and time management skills; ability to effectively handle multiple concurrent assignments and activities and self‑direct project completion. Takes responsibility for own work performance and balancing critical job requirements. Such as: Initiating and completing assigned projects, managing time/conflict/stress, ability to work effectively under pressure in a fast‑paced environment, experience and proficiency in the use of Microsoft Office Products (Excel, Word, Publisher, Outlook, PowerPoint, OneNote) and other productivity, learning management and facilitation tools, ability to communicate clearly and concisely, both orally and in writing. More Qualifications for Success Community Support Services L & D Trainer I Experience Two years’ increasingly responsible experience as an in‑person Corporate Trainer or Educator. Experience working in an anti‑poverty programs/eligibility environment is preferred. Education and Training High School Diploma, GED, or equivalent. Training and education in coaching and public speaking are preferred. License or Certificate : Ability to be certified to train State Curriculum for Building Foundations, and two anti‑poverty programs within four months of hire. Licensure must be maintained via continuing education thereafter. Community Support Services L & D Trainer II Experience Two years working in an anti‑poverty programs eligibility environment after completing the State of Colorado’s Building Foundations Curriculum or equivalent thereof. At least two (2) years’ experience as a State Certified Trainer and certified for at least three anti‑poverty programs. Process six (6) Colorado Works, Long‑Term Care, or Adult Financial Cases (at least three (3) Redeterminations and three (3) Applications) scoring a PASS with a minimum accuracy score of 94%. Education and Training High School Diploma, GED, or equivalent. Training and education in coaching and public speaking are preferred. Has completed two of the following through the Adams County LEAD Program: Conscious Communication, Our Community Listens, Partnering for Success, or other Leadership course work. License or Certificate : Certified to train State Curriculum for Building Foundations, and at least three anti‑poverty programs. Licensure must be maintained via continuing education thereafter. Community Support Services L & D Trainer III Experience Three (3) years’ experience as a State Certified Trainer and certified for at all five anti‑poverty programs. Process six (6) Colorado Works, Long‑Term Care, or Adult Financial Cases (at least three (3) Redeterminations and three (3) Applications) scoring a PASS with a minimum accuracy score of 94%. Education and Training High School Diploma, GED, or equivalent. Training and education in coaching and public speaking are preferred. Has completed four (4) of the following through the Adams County LEAD Program: Conscious Communication, Our Community Listens, Partnering for Success, or other Leadership course work. License or Certificate : Certified to train the State Curriculum, Building Foundations, and all five anti‑poverty programs. Licensure must be maintained via continuing education thereafter. ALL Levels Background Check: Must pass a criminal background check. Other Ability to work in a standard office environment. Ability to obtain, maintain, and ensure continued access to State and County systems in strict compliance with all applicable county and state regulations, policies, and user agreements. Physical Requirements: Sitting and standing for long periods of time, and the ability to lift less than 15 pounds. #J-18808-Ljbffr Adams County Government