Food Service Manager

Food Service ManagerAt Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.The Food Service Manager leads the full food service operation across the store, overseeing quality, staffing, menus, and profitability across the Market Grille, Mia Italian, Hy-Chi, and related departments. In this role, you'll partner with chefs and department managers to deliver innovative, high-quality food at a competitive price while building a team culture centered on hospitality and excellence.If you are an experienced food service leader with a passion for great food, strong business instincts, and the ability to inspire a team, we'd love to have you on our team.What You'll DoProvide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every interaction a positive oneOversee food quality and presentation across all food service departments including Market Grille, Mia Italian, Hy-Chi, and Kitchen departmentsWork with chefs and personnel to plan menus that are flavorful, popular, and competitively priced, and select or create successful menu items based on cost analysisOversee inventory across all food service departments and work with chefs for efficient provisioning and purchasing of suppliesEstimate food and beverage costs, supervise portion control, and minimize waste through quantity managementPerform frequent checks to ensure consistent, high-quality food preparation and serviceSet and uphold department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and overall profitabilityReview daily production lists, assign tasks to department employees, and scan the kitchen area for cleanliness, repairs, and safety needsEnsure food display cases are rotated and replenished and that adequate staff are on hand to meet customer needsDirect hiring, training, and scheduling of food service personnelAnalyze weekly and monthly sales trends, compare to actuals, prepare ad projections, and write adsWork with management to plan marketing, advertising, and special restaurant functionsMonitor staff and customers to ensure health, safety, and liquor regulation complianceInvestigate and resolve complaints concerning food quality and serviceArrange for maintenance and repair of equipment and other servicesFollow all food safety guidelines and ensure department employees remain in complianceAssume supervisory duties of food service employees in the absence of a Department Manager or Assistant Department ManagerAdhere to all Hy-Vee policies and individual store guidelinesReport to work when scheduled and on timeYour SkillsDemonstrate excellent hospitality skills and a genuine passion for delivering outstanding customer and guest experiencesLead and develop a team, maintaining high standards and a positive, energetic work environmentSolve practical problems and interpret instructions across a variety of situations with limited standardizationUse math skills including fractions, decimals, and percentages for cost analysis, pricing, and schedulingFile, post, and organize materials; conduct interviews; and guide and direct team members with confidenceCommunicate clearly and professionally with customers, team members, vendors, and store leadershipReporting RelationshipsAccountable and Reports to: Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness HomeDirect Reports: Market Grille Department Manager; Mia Italian Department Manager; Hy-Chi Department Manager; Service Managers; Chefs; Market Grille Service Staff; Night Food Service EmployeesEducation and ExperienceHigh school diploma or equivalent experience required; sanitation and food safety coursework encouragedOne year of similar or related experience requiredPhysical RequirementsFrequently stand and walk throughout a shift in sales, food service, or delivery areasAbility to safely use sharp knives and blades for food preparationExposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipmentAbility to operate a delivery vehicle in accordance with applicable DOT standardsPerform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation dutiesWorking EnvironmentThis is a fast-paced role in a store kitchen and restaurant environment where you will be leading a team throughout your shift. You will frequently work in cool conditions with exposure to dampness, equipment noise and vibrations, possible equipment movement hazards from slicers and choppers, and daily exposure to cleaning chemicals and solvents. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.Are you ready to smile, apply today.Employment is contingent upon the successful completion of a pre employment drug screen.