Onsite QA Manager - Call Center Excellence
Strada
Strada in Tallahassee, FL is seeking a hands-on Quality Assurance Manager to lead a small QA team and drive continuous improvement of service and business processes for the People First Call Center. You will audit interactions and KMS content, establish evaluation criteria, and partner with operations to strengthen consistency, accuracy, and the customer experience while developing QA analysts and maintaining independence from day-to-day operations.
#J-18808-LjbffrVacancy posted more than 2 months ago
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