Relationship Banker I Floater

Candidate Skills Do you approach serving every customer like they are your family member? Are you intuitively aware of the overall picture and able to discern top priorities? Do you seem to forge positive and trusting relationships with everyone? Are you highly responsible and dependable? Do you always follow through on your promises, no matter what? Do you effortlessly handle challenging situations? Are you relentless about constant improvement? Do you have a learning mindset? Do you revel at the opportunity to provide personalized service that creates customer loyalty? Are you addicted to a positive attitude? Do you commit to meeting deadlines and never miss the little details? About the Role The Relationship Banker will serve as the single point of contact for customers, connecting with them to understand how to match their needs with First United Bank products and services, and mentoring employees to do the same. The role requires a positive attitude, strong personal connections, precision, and adherence to all applicable policies and regulatory standards. Key Responsibilities Maintain a basic knowledge of all First United Bank products, services, procedures, policies and appropriate regulatory issues. Follow proper procedures accurately and efficiently for all customer‑servicing activities performed. Retain existing customers and develop new customer relationships. Serve as customers’ single point of contact on all First United Bank products and services. Consistently meet and often exceed performance goals; actively participate in sales campaigns, promote new products and educate customers and peers. Participate in all meetings, bank functions, and customer appreciation/community events as requested or assigned by supervisor. Consistently meet customer service expectations by offering excellent service, including greeting customers, smiling, using their name and building rapport to generate loyalty. Identify and match customer product needs by interviewing and discussing financial needs, making referrals to ensure needs are met. Open new accounts, certificates of deposit, and all other ancillary products; answer questions, provide account opening information, and ensure proper paperwork is completed and entered on the computer system. Assist customers with routine questions and requests: balance inquiries, temporary statements, check copies, stop payments, holds, online banking, ACH, automated funds transfer, direct deposit, wire processing, coin processing, notary services, and privacy. Process a variety of transactions quickly with minimal or no errors, including accepting checks for cash and deposit, money orders, savings bonds, traveler’s checks, cashier’s checks, loan payments, and other services. Maintain appropriate drawer limits, perform cash verifications and vault duties. Verify all transactions, place holds as appropriate, and prove cash drawer upon completion of assigned shift; seek assistance as needed to resolve discrepancies. Proactively resolve customer complaints, problems, or other issues. Review and resolve account issues listed in insufficient and exception reports daily; assist customers with account charge‑off repayment plans. Perform security functions by opening and closing bank and vault, ensuring safety and security of the bank grounds. Master the primary purpose and essential duties of the Relationship Banker I position. Qualifications High School Diploma strongly preferred; some college strongly preferred. Minimum of 1 year of banking experience as a Teller, Lending Assistant or New Accounts required. Cash handling experience preferred. Superior customer service skills required. Basic mathematics to solve problems. Requires being exact or highly accurate with daily work. Ability to effectively read, write, and verbally communicate with customers and co‑workers. Ability to manage time effectively and work independently, without close supervision. Ability to use good judgment and exercise decision‑making skills. Critical thinking—requires logic and reasoning to identify solutions, conclusions or approaches to problems. Ability to multi‑task. Maintain a professional attitude and appearance. Behave ethically while at work or outside your work environment. Active listening—actively looking for ways to assist customers, taking time to understand points being made and asking appropriate questions. Benefits An award‑winning culture where faith, financial well‑being, personal development, and wellness are our foundation. An opportunity to make a difference in the lives of others, embracing our communities and investing time and heart. Opportunities for personal and professional growth to pursue a meaningful career. Exceptional benefits including 401(k) matching contributions. The YouFirst Wellness Program with wellness incentives and fitness membership reimbursement options. Educational assistance and reimbursements. Locations Gainesville, Sanger, Whitesboro Equal Opportunity First United is an Equal Opportunity Employer. To the extent required by Federal or State law, First United does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, or any other characteristic protected by law. Accessibility If any applicant is unable to complete an application or respond to a job opening because of a disability, please email us at View email address on click.appcast.io for assistance. #J-18808-Ljbffr First United Bank