Director of Operations - Behavioral Health

Primary Responsibility: Texas Operations with Operational Oversight/Liaison Responsibilities for Chicago, Illinois About the Organizations Life Enhancement Services of Texas (LESTX) is a community-based behavioral health organization committed to providing quality mental health services to individuals and families throughout Texas. We are seeking an experienced, highly organized, and results-driven Director of Operations to oversee the day-to-day operations of our Texas programs while also serving as the primary operational point person for our affiliated Chicago office, Empower Behavioral Health. This is a senior leadership position for someone who understands that successful behavioral health operations require more than managing people. It requires ensuring that clients move efficiently through the organization, staff have the support and accountability needed to perform, documentation and operational requirements are met, and problems are identified and resolved before they affect service delivery. Position Summary The Director of Operations will provide leadership and oversight for the daily operations of Life Enhancement Services of Texas and serve as an operational liaison for Empower Behavioral Health in Chicago. The Director will work closely with executive leadership, clinical leadership, Team Leads, intake/scheduling, administrative staff, human resources, billing/finance, quality assurance, outreach and other departments to ensure that operational systems function effectively. This position is responsible for turning organizational expectations into consistent day-to-day execution. The ideal candidate is a hands-on operational leader who can see the big picture while also paying attention to the details. This individual should be comfortable reviewing data, holding managers accountable, solving problems, improving processes and following issues through to resolution. Key Responsibilities Texas Operational Leadership Oversee the day-to-day operations of Life Enhancement Services of Texas. Ensure departments are operating efficiently and consistently with organizational policies, procedures and expectations. Provide operational oversight and support to Team Leads, managers and administrative departments. Establish clear expectations, priorities and accountability measures for operational leaders. Conduct regular operational meetings and follow up on identified action items. Identify workflow problems, bottlenecks and service gaps and develop solutions to address them. Ensure operational issues are resolved timely rather than remaining unresolved between departments. Assist executive leadership with implementing organizational initiatives, policies and strategic priorities. Develop and improve systems that support organizational growth without sacrificing service quality or compliance. Client Flow & Service Delivery Monitor the operational flow of clients from referral and intake through assessment, authorization, assignment and ongoing service delivery of (Targeted Case Management Services, Foster Care and Medicare Therapy Services) Work with intake, clinical and program teams to identify delays that prevent clients from beginning or continuing services. #J-18808-Ljbffr Life Enhancement Services