Collections & Accounts Receivable Specialist

Position Overview Under the direct supervision of the Accounting Manager, the Accounts Receivable/Collections Specialist is responsible for managing customer accounts with outstanding balances and performing collection activities in accordance with company policies and procedures. This role plays a key part in maintaining healthy cash flow while delivering a high level of customer service and professionalism. Key Responsibilities Proactively contact customers (individuals and businesses) to address outstanding balances and facilitate timely payment. Conduct consistent follow‑up on delinquent accounts via phone, email, and written correspondence. Process and post customer payments, including credit card transactions, ACH payments, and other forms of remittance. Provide professional and courteous customer service while resolving payment issues and responding to billing inquiries. Investigate and resolve billing discrepancies by collaborating with internal teams (accounting, operations, billing). Negotiate payment arrangements and establish payment plans when appropriate, while adhering to company guidelines. Maintain accurate, detailed, and up‑to‑date records of all collection efforts and customer communications. Monitor aging reports and prioritize collection activities based on risk and account status. Partner with third‑party collection agencies, including determining when accounts should be escalated for external collection efforts. Utilize accounting and ERP systems to track, manage, and report on accounts receivable activity. Support cash application processes, including posting credit card deposits and ACH payments. Assist with accounts payable tasks as needed, including matching vendor invoices to purchase orders and processing approved invoices. Contribute to process improvements within collections and receivables to enhance efficiency and effectiveness. Perform other duties and special projects as assigned. Requirements High School Diploma or GED required; college-level coursework in accounting or an Accounting degree preferred. 1–3 years of experience in collections, accounts receivable, or general accounting preferred. Basic to intermediate computer skills, including proficiency in Microsoft Office (especially Excel) and accounting software systems. Strong mathematical and analytical skills with attention to detail and accuracy. Effective verbal and written communication skills, with strong grammar, spelling, and proofreading abilities. Ability to handle sensitive conversations professionally and maintain positive customer relationships. Strong organizational skills with the ability to manage multiple priorities and meet deadlines. Self‑motivated with the ability to work independently and take initiative. Demonstrated sound judgment, problem‑solving skills, and attention to detail. Flexibility and adaptability in a fast‑paced environment. Ability to anticipate work needs and follow through with minimal supervision. #J-18808-Ljbffr