Patient Navigator
Children's Hospital Boston
Patient Navigator | Boston Childrens Hospital
Position Summary/ Department Summary: Provides education and emotional support to patients and helps guide them through the healthcare system. Serves as a single point of contact for referring physicians, patients and caregivers to provide resources and assistance with accessing supportive care services within BCH and in the community.
Key Responsibilities:
- Meets with/calls patients and families to review the implementation of care plans.
- Refers patients to services frequently used in a clinic and specialized services as needed.
- Explains hospital/community-based resources to patients and families, providing documentation.
- Assesses patients for referrals to resources.
- Acts as a liaison with internal and community resources.
- May contact hospital and community resources to ensure access to services.
- May assist patients and families with scheduling multidisciplinary appointments.
- Reviews appointment schedule and appointment instructions.
- Coordinates logistics for plan adherence such as appointment reminders and arranging transportation.
- Assists patients with applying for insurance.
- Provides insurance information to care teams to determine eligibility for services.
- Maintains relationships for accessing community-based resources.
- Provides outreach and maintains positive working relationships with providers/administrative staff (including physicians, office staff, nurses, and social services staff).
- Reports outcomes of referrals to referral source.
- Documents patient care and collects required data.
- Tracks outcomes and supports strategic planning processes. Develops and maintains data.
- Attends and participates in care planning meetings to prepare patients for discharge or continuing care.
Minimum Qualifications:
Education: High School Diploma / GED is required. Bachelor's Degree is preferred.
Experience: A minimum of one year of closely-related experience. Experience with the clinic population or work with community resources is preferred.
Children's Hospital BostonVacancy posted 1 day ago
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