Front Office Agent

Agent First impressions are everything! As an Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. What you will be doing: Assist guests with check in and checkout, as well as other cashiering duties Review arrival lists and prepare compendiums prior to guests' arrival and check-into system if necessary Welcome guests on arrival, register and issue room keys according to departmental standards and procedures Ensure that members consistently receive all benefits, and repeat guests and other VIP's receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival Liaise closely with other relevant departments to ensure that guests requests and needs are met Update and maintain repeat guest history system Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue Handle guests' complaints and comments tactfully and efficiently Handling guests' mails, messages, and answering of phone calls Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed Be vigilant in regard to in-house credit matters and act upon any discrepancies Alert Security or Duty Manager of suspicious looking person(s) / articles Maintain complete knowledge of all food & beverage services, outlets and hotel services/features Attend all briefings, meetings and trainings as assigned by management Be well versed in hotel fire & life safety/emergency procedures Maintain a high standard of personal appearance and hygiene at all times Perform other reasonable duties assigned by the Management of the Hotel Your experience and skills include: Ability to focus attention on guest needs, remaining calm and courteous at all times Excellent reading, writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage ('Olelo Hawai'i/Ilocano/Tagalog) Ability to work cohesively and collaboratively as part of a team Detailed & service oriented with an eye for detail to be self-motivated and energetic. Recognized commitment to Guest Service and exceeding guest expectations Self-motivation and organizational skills with the initiative and ability to complete projects in a timely manner and proven ability to work under pressure An operational knowledge and proficiency in Property Management System (Opera) and Microsoft Office (Word, Excel, PowerPoint) Hourly Rate: $29.24 USD Visa Requirements: Applicants must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization. Your team and working environment: Join a collaborative team dedicated to delivering exceptional luxury experiences. You will work alongside passionate Heartists who support one another, anticipate guest needs, and bring our commitment to Make Special Happen to life every day. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.