Lead Intake & Compliance Specialist

Job Description

Abcor Home Health, Inc. is growing and we are hiring a Lead Intake & Compliance Specialist to join our team in our Arlington Heights office.

Abcor Home Health is looking for a growth-driven and detail-oriented Lead Intake & Compliance Specialist to drive referral conversion, intake performance, and compliance excellence across our operations.

This role is ideal for someone who thrives in a fast-paced homecare environment and can balance relationship-building, operational execution, and compliance oversight.

We prefer someone with previous homecare or healthcare operations experience who understands intake workflows, referral management, and documentation requirements.

What We Can Offer You:

• Pay range of $58000 per year - $62000 per year
• Medical, dental, vision, life and disability Insurance 
• Available the first of the month following 30 days of employment
• 401(k) with company match
• Paid Time Off
• 13 PTO days for the initial calendar year of employment, prorated depending on the start date during the calendar year    
• Paid Company Holidays
• Floating Holidays

Responsibilities:

• Own and manage the full referral lifecycle from intake through confirmed start of care
• Drive referral-to-start conversion through timely follow-up and barrier resolution
• Track and analyze referral sources (payors, hospitals, community partners) to identify trends and growth opportunities
• Build and maintain strong relationships with referral partners and payors
• Serve as escalation point for high-priority or complex referrals
• Monitor referral pipelines daily and ensure no referrals are stalled or missed
• Provide leadership, coaching, and guidance to Intake Coordinators
• Enforce standardized intake workflows to ensure consistency and efficiency
• Partner with Scheduling, Operations, Payroll, and Billing teams for seamless care starts
• Oversee Compliance and Pre-Billing Integrity processes to ensure accuracy prior to payroll and billing
• Review and resolve HHAX alerts, exceptions, and discrepancies
• Conduct audits of documentation, visits, and authorizations to ensure compliance
• Support internal and external audits (IDoA, DHS, MCO, payors)
• Identify documentation gaps and ensure audit readiness at all times

What We’re Looking For

• Experience in intake, scheduling, compliance, or healthcare operations required
• Previous leadership, training, or mentoring experience preferred
• Strong understanding of referral workflows and pipeline management
• Ability to manage high-volume work with urgency and accuracy
• Strong attention to detail and problem-solving skills
• Excellent communication and relationship-building abilities
• Experience with CRM systems, intake tools, and Microsoft Office
• Experience with HHAeXchange (HHAX) or EVV systems preferred
• Ability to balance growth targets with compliance requirements

Requirements

• High school diploma or GED required (Associate degree preferred)
• Strong communication, customer service, and problem-solving skills
• Proficiency in Microsoft Outlook, Word, and Excel
• Detail-oriented and capable of multitasking in a fast-paced environment
• Bilingual in Spanish (Preferred)

Join our team and help ensure the delivery of high-quality, compliant care to individuals in need. Apply now!

#Office