Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

About our Agency

For 17 years, our agency has built a culture of excellence, teamwork, and genuine customer care. We take pride in working hard, supporting each other, and creating a positive work environment. Our team enjoys celebrating success together with activities like Mariners games, escape rooms, team lunches, and holiday gatherings. We believe in sharing best practices, encouraging one another, and always striving to improve. Many of our customers come to us through word-of-mouth referrals, which speaks to the level of service and trust we have built in the community.

Our team currently consists of six dedicated professionals, and we are looking to grow. We offer a flexible hybrid work environment, allowing team members to balance their professional and personal lives. In addition, we provide competitive benefits, including up to four weeks of paid time off, 13 paid holidays, and a monthly health insurance stipend.

If you are looking for a supportive workplace where you can grow, be challenged, and make a real impact, we would love to connect!

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• We believe in an almost complete overlap of customer service and sales, as we help identify risks in people’s lives and assist them in addressing those risks. Our successful team members are able to pivot between opportunities for the customer.

As an Agent Team Member, you will receive...

• Salary plus commission/bonus
• Health benefits
• Paid time off (vacation and personal/sick days)
• Flexible hours
• Growth potential/Opportunity for advancement within my agency
• Hiring Bonus

Requirements

• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal and interpersonal
• People-oriented
• Detail oriented
• Proactive in problem solving
• Able to learn computer functions
• Ability to work in a team environment
• Ability to multi-task in a fast paced atmosphere

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.