Data Center Technician, DCC Communities

Job Overview Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You’ll play a pivotal role in maintaining the heartbeat of the world’s most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. Data Center Technicians should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to success. In addition to hardware and network repair, candidates will install equipment, create documentation, innovate solutions, and fix problems within the data center space. This team works in an environment that operates 24/7, traveling within and outside of the regional work area is required. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain, and we’re looking for talented people to help. Key Job Responsibilities Perform server rack installations, hardware break‑fix on various components, troubleshoot network issues, and respond to operational incidents that impact service availability, escalating to senior technicians and management as needed. Serve as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors. Perform on‑call duties and participate in scheduled maintenance and change management activities. Contribute to documentation and process improvement initiatives based on analysis of operational issues. Help to train and onboard new team members. Physical Requirements Regularly lift and/or move up to 40 pounds and participate in group lifts for 41+ pounds. Work in cramped and/or elevated locations. Bend, lift, stretch, and reach. Stand and walk for up to 8+ hours a day. Ascend and descend ladders, stairs, and gangways safely and without limitation. Work in a noisy environment. Work shifts longer than 8 hours to support 24/7 operations (covering day, mid, and night shifts). Essential Requirements Ability to travel to or commute between data center locations as needed. Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational. Travel frequency will vary based on business needs and operational status of assigned facility. A Day in the Life Take ownership of technical issues brought by the customer base, engaging other teams when needed to drive resolution. Resolve problems at their root and step back to understand the broader context. Maintain service level agreements through the implementation of proactive issue detection and reporting. Basic Qualifications 1+ years of computer/server hardware troubleshooting or related IT experience. High school or equivalent diploma. Work a flexible schedule including weekends, nights, and holidays. Preferred Qualifications Knowledge of network design, protocols, and Layer 1/2 troubleshooting. Associate’s degree in a relevant field (e.g., Computer Science, Networking Engineering) or experience in a relevant field. Experience managing work and priorities through a ticketing system. Experience in a data center or other critical environment. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information. The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at USA, GA, Covington – 27.00 – 48.00 USD hourly USA, GA, Lithia Springs – 27.00 – 48.00 USD hourly Company: Amazon Data Services, Inc. Job ID: A10427615 #J-18808-Ljbffr