Call Center Team Lead

Affirm is seeking a Dialer Manager to own the Five9 collections dialer environment and drive outbound dialing strategies that improve contact rates and recovery performance. You will lead campaigns, routing logic, and segmentation while ensuring compliance with TCPA, FDCPA, and state regulations. The role requires cross‑functional collaboration with Operations, Product, Engineering, Compliance, and Workforce Management, plus a strong focus on reporting and continuous improvement in a fast‑paced, #J-18808-Ljbffr