Automotive Service Advisor; Full Time, with GM Experience

Automotive Service Advisor (Full-Time)

You're not just selling service you're building trust. If you know what HPRO, CSI, and gross profit per RO mean and more importantly, how to move those numbers then you might be exactly who we're looking for.

Who We Are: At Hawkins Chevrolet, we don't settle for average. Our service team is driven, accountable, and customer-obsessed. We vacuum the driver's side and clean the glass not for brownie points, but because details matter. Our mission? Simple: Fix it right. Own the experience. Earn the return visit.

What You'll Do (If You're Good):

• Own the lane greet every customer like they're your #1
• Build trust by listening, explaining, and never overselling
• Write accurate ROs that keep techs productive and customers happy
• Collaborate with the shop to move ROs through with urgency and quality
• Manage your metrics: HPRO, gross profit, RO count, and hours sold
• Make follow-up calls that show we care not just close the loop
• Keep your desk and your attitude clean, organized, and dialed-in

What You Bring to the Table:

• At least 1 year of experience as an automotive service advisor
• GM experience preferred not required, but you'll ramp up faster
• You can walk the walk with RO metrics and CSI
• You know your way around X-Time, Dealertrack, or you learn fast
• You're calm under pressure, fast on your feet, and never leave a customer hanging
• You want to grow, earn, and lead in a team that doesn't do drama or excuses

What's In It For You:

• Competitive pay based on experience (we pay for performance)
• Health, dental, and vision insurance
• 401(k) with employer match
• Paid vacation, holidays, and training
• Deep discounts on vehicles, service, and parts
• A team that's more like a crew where results get noticed

Ready to Level Up? Send your resume and a short cover letter that shows us who you are to: View email address on click.appcast.io

**Must have a current valid driver's license