Esales Agent - Global Imports BMW

Esales Agent - Global Imports BMW in Atlanta, GA at Sonic Automotive Location: 500 Interstate North Parkway East Southeast Atlanta, GA 30339 Job Type: Other Experience: Associate About The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre‑owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent handles internet inquiries and phone calls, establishing contact and a great first impression with our customers. They deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. The agent is trained to understand all products and services offered at the dealership, along with current inventory, finance, and incentive programs. They receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships. The eSales Agent reports to the Traffic Manager or Sales Manager. Compensation is tied to appointment and sales performance. Job Description Answer inbound phone calls, internet inquiries, and chats Provide guests with timely, relevant responses to address customer questions and needs Facilitate providing guests price and purchasing information Provide payment options and quotes Generate sales and acquisition appointments Manage organizers to stay up to date with follow up of all active guests Adhere to specific outreach cadence required for new inquiries Maintain a thorough understanding of KPIs Minimum 1 year call center or sales focused experience Able to set priorities, multi‑task, and achieve goals Ability to perform in a fast paced environment Ability to work on a team Exceptional communication skills, both written and verbal Highly proficient in verbal phone skills Ability to establish and maintain strong internal and external relationships Strong organizational and time management skills Must be adaptable to change Proficient using a computer Evening and weekend schedule availability required All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr Sonic Automotive