Clerical Assistant 3

Clerical Assistant 3

Are you ready to take on complex clerical work that helps protect the health, safety, and welfare of the public? Apply for this Clerical Assistant 3 with the Department of State's Bureau of Professional and Occupational Affairs (BPOA). In this role, you will provide clerical and office support for licensure application review by the BPOA State Boards of Osteopathic Medicine and Podiatry to ensure licensure operations are conducted in accordance with the laws, regulations, and Board policies and procedures. This work brings variety, collaboration, and the satisfaction of making a real difference. Step into a role where your attention to detail and commitment to quality can shine!

In this Clerical Assistant 3 position, you will be responsible for evaluating, determining eligibility, and processing applications for initial licensure, renewal, reactivation, and assisting in continuing education audit for licensing Boards. Your work will help ensure that licensed professionals meet rigorous standards of competence and ethical conduct. Duties in this role include the following:

• Application Review: Examine licensure, certification, and authorization applications to determine if eligibility should be granted for initial licensure, renewal, and reactivation of existing inactive licenses
• Data Verification: Evaluate and validate licensure, certification, authorization, and continuing education data for accuracy, completeness, and the presence of all required documents
• Report Coordination: Determines if all licensure requirements on application are met and if an inspection report should be ordered; send requests through appropriate channels; review completed reports
• Licensure Processing: Issue licenses, prepare certifications, and distribute notices of discrepancies or approval in accordance with all applicable laws, regulations, and policies
• Records Research: Assist with continuing education audits; research and verify licensure records
• Applicant Communication: Responds to inbound phone calls and makes outbound phone calls; provide information to applicants and the public through phone, email, and written correspondence

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 7:30 AM to 4:00 PM, Monday - Friday, with a 60-minute lunch. Schedule is negotiable.
• Telework: You may have the opportunity to work from home (telework) part-time, up to 50%, after successful completion of the six-month probationary period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.

Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.