Community Outreach Manager

Our Vision: Constella Care supports people with serious mental illness by providing comprehensive care and connecting them to the right resources at each stage of their journey. At Constella, we believe that everyone living with a serious mental illness deserves the opportunity to progress toward a healthier, more stable life. Our mission is to transform care for people with serious mental illness by engaging them where they are, providing comprehensive and innovative treatment plans, and connecting patients to expansive community resources for longitudinal support. If you're inspired by our mission to connect the dots of complex care to improve life for people living with serious mental illness, we'd love for you to join us. Together, we can make a difference, starting with this role. What You'll Own: Build Constella's referral and partnership network across Kentucky from scratch, including hospital systems, FQHCs, Community Mental Health Centers, crisis stabilization units, and inpatient psychiatric facilities Develop relationships with community-based organizations that touch our members every day: shelters, food banks, housing programs, recovery communities, faith-based organizations, and social service agencies Serve as Constella's primary point of contact for external partners in the market. You're the person they call when they have a member who needs help, and the person who makes sure that warm handoff actually works. Design and run a repeatable partnership motion: target list, outreach, first meeting, pilot, formal agreement, and ongoing relationship management. You use data to build a target list and execute against it diligently Work hand-in-hand with our Community Health Workers and clinical team to turn partnerships into real referral flow and real wraparound support for members Track partnership performance (referrals in, successful engagements, closed-loop feedback to partners) and iterate on what's working Represent Constella at local behavioral health coalitions, provider meetings, and community events. Become a known and trusted presence in the Kentucky behavioral health ecosystem. Partner with the GM and clinical leadership to identify gaps in the local resource landscape and shape how we fill them Who We Need: Someone who genuinely knows the Kentucky behavioral health and social services landscape, or can credibly build that knowledge fast A relationship-first operator who is comfortable walking into a hospital discharge planning meeting, an FQHC clinic, and a food bank in the same day Someone who understands the realities of serving people with serious mental illness, including the role of housing, food, transportation, and trauma, and doesn't flinch at hard cases Someone who is energized by the blank page and is comfortable creating processes where none exist Someone who holds themselves accountable to metrics without losing sight of the relationships behind them What Success Looks Like: A working referral pipeline from key hospital systems, FQHCs, and CMHCs in our service area, with clear handoff processes on both sides A mapped and actively managed network of community-based organizations our CHWs and Social Workers can tap for housing, food, benefits, and other social needs Measurable growth in engaged members coming from community partnerships, alongside qualitative trust from partners who see Constella as an asset, not another vendor A partnership playbook that becomes the template for future Constella markets Your Superpowers: 5+ years in community engagement, business development, outreach, or partnerships in healthcare or social services Deep familiarity with Medicaid populations and the services that surround them Existing relationships in the Kentucky behavioral health, hospital, or community-based organization landscape strongly preferred Comfortable with CRM tools and basic data tracking Based in Kentucky, with the ability to travel across the service area regularly Pay: $125,000.00 per year Benefits: 401(k) matching Dental insurance Health insurance Paid time off Parental leave Vision insurance Work Location: In person #J-18808-Ljbffr