Client Services Representative

Client Service Representative Disney Pet Hospital Concord, CA | Full-time $20-$23 per hour Are you passionate about animals and love helping people? Do you have at least two years of experience in customer service within a veterinary clinic? Do you thrive in a close-knit team where everyone supports each other and enjoys a good laugh? If so, we'd love to welcome you to our growing team as a Client Service Representative! Schedule Monday - Friday, 8am to 5pm or 8:30am to 5:30pm Key Responsibilities Welcome clients and provide a friendly, professional experience from check-in through check-out. Answer multiple phone lines, triage patient needs, and direct calls appropriately. Schedule appointments and procedures while maintaining an organized and efficient calendar. Process client payments, including cash, checks, credit cards, and special financing or deferred payment options. Conduct client outreach and respond to email correspondence in a timely and professional manner. Scan, copy, and maintain accurate patient records and other hospital documentation. Balance and maintain an accurate cash drawer and prepare daily financial reports. Assist with light pharmacy responsibilities, including filling medications, counting pills, and preparing written prescriptions as directed. Maintain a clean, organized, and welcoming reception and work area. Support the hospital team with additional administrative and client service tasks as needed. About You Minimum of 2 years of experience as a Client Service Representative in a veterinary hospital is required. Exceptional customer service skills with a strong commitment to creating a positive client experience. Highly detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment. Reliable, self-motivated, and capable of working independently while demonstrating strong problem-solving skills. Adaptable, dependable, and able to pivot quickly to meet the evolving needs of the hospital, clients, and patients. Benefits Shared impact bonus resulting from hospital profitability 50% discounts on care for all teammate pets *exclusions apply + free clinical exams Comprehensive medical (virtual care included), dental, and vision insurance to support your health while you care for theirs 401(k) with 100% company match up to 4% Health and Dependent Care FSA/HSA accounts to maximize your tax savings and healthcare flexibility Employer-paid life and AD&D insurance to protect what matters most Short-term and long-term disability coverage to protect your income if life throws you a curveball. Comprehensive Employee Assistance Program providing free mental health counseling, and family support services available 24/7 for you and your loved ones. Company provided access to Calm app and Talkspace therapy services Paid time off, sick leave, and paid holidays to support your work-life balance Consistent growth opportunities to advance your career Annual engagement surveys so your voice shapes our workplace culture and policies Annual event to celebrate and recognize our wonderful teams Why Join Disney? Become part of a small but mighty, AAHA-accredited hospital dedicated to delivering exceptional client experiences and high-quality veterinary care. Join a close-knit, collaborative team that feels like family, where everyone is valued, supported, and works together toward a common goal. Learn from an experienced team with more than 80 years of combined veterinary knowledge, providing opportunities for mentorship and professional growth. Enjoy a positive, team-oriented culture that believes in working hard, supporting one another, and having fun along the way. Make a meaningful impact every day by providing outstanding care to pets and compassionate support to the people who love them. If you're ready to join a supportive team where your role truly makes a difference, we'd love to hear from you.