Material Handler Specialist

Position Title Material Handler Specialist (117181) Location USA - Burbank, Rws Rd. Position Summary The Shipping/Receiving Clerk (S/R) carries out customer service activities in a prompt, courteous and effective manner. A major responsibility is timely and accurate handling of customer orders in compliance with all DSV Work Instructions and customer requirements. The S/R is responsible for the accurate input of information concerning orders, shipments, receipts, physical inventories, etc., ensuring that shipping and receiving documents and functions are completed accurately and on time. Position Schedule Sunday - Tuesday, alternating Wednesday every other week. Hours: 2:30 am - 3:00 pm. Essential Duties and Responsibilities Process all customer orders in a timely and accurate manner. Generate all related paperwork and necessary information required for customer orders, checking all orders for special requests and shipping paperwork. Coordinate special, last minute shipping requests with operation department, expediting any order as necessary. Prioritize customer orders according to scheduled pick up time or pier cutoff. Furnish shipping and tracking information as required. Maintain a good working relationship with customers by responding to all inquiries concerning receipts, shipments, inventory counts, etc., in a courteous and efficient manner. Report customer feedback to management, including any signs of customer dissatisfaction. Oversee all paperwork associated with orders and maintain the corresponding files. Maintain a current and accurate DSV Work Instructions Manual, which details the processing requirements. Answer phone calls and operate various types of office machines and computers necessary to perform duties. Operate the computer terminal in a proficient manner. Enter and verify data regarding customer orders, shipments, receipts, adjustments, etc., in an accurate and timely manner. Ensure the accuracy of all receiving and shipping documents. Gather and maintain all data and records relative to shipping and receiving activities. Assist in resolving any discrepancies. Collect all documentation for inbound freight and route to the proper record-keeping unit. Comply with all DSV Work Instructions. Other clerical duties, including backup support as assigned. Work overtime as dictated by business whether mandatory or voluntary. Minimum Required Qualifications Must have a high school diploma or general education degree (GED). Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate. Skills, Knowledge, and Abilities Basic computer skills. Working knowledge of computerized applications (Microsoft Suites). English (reading, writing, verbal). Basic level mathematical skills. Strong attention to detail, accuracy and ability to accomplish job tasks in a timely manner. Good verbal and written communication skills. Preferred Qualifications Previous customer service experience including phone calls, and operating office equipment. Physical Demands Bending (occasionally). Walking and standing (frequently). Sitting (constantly). Ability to lift/carry and push/pull: 11-20 pounds. Reach above shoulder, squat, or kneel. Work Environment The noise level in the work environment is usually low to moderate. The employee is rarely exposed to fumes or airborne particles, toxic or caustic chemicals. Compensation and Benefits For this position, the expected base pay range is $23.00 per hour. Actual compensation will be determined based on job-related factors, such as relevant experience, skills, education or certifications, and geographic location, in accordance with applicable laws and company policy. DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families, including medical, prescription, dental, vision and life insurance, flexible spending and health savings accounts, short- and long-term disability coverage, wellness resources, EAP services, and a 401(k) plan with up to 5% company matching. Paid Time Off and Holidays Employees also have access to paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws. Equal Employment Opportunity DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io. DSV reserves the right to defer or close a vacancy at any time. #J-18808-Ljbffr DSV Air & Sea Inc.