Technical Support Specialist - Weekend Shifts (Remote in US)

Resultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisions. But we’re not just data and tech experts; we are problem solvers and industry experts who work alongside our clients to help them achieve their mission. We don’t solve problems for our clients. We solve problems with them. We take the time to deeply understand goals and roadblocks to drive toward outcomes that serve organizations, people, and communities. Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We start by learning as much as we can about who they are, how they work, and what they’re striving for so we can feel their problems as our own. Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations. Originally founded in Indianapolis in 2008, Resultant now employs more than 450 team members who operate remotely and from offices and hubs around the United States including Indianapolis, IN; Fort Wayne, IN; Denver, CO; Atlanta, GA; and Dallas, TX. We’re Resultant. Clients partner with us to see a difference. People join us to make one.

To help continue our rapid growth and solve our clients’ toughest problems, we need a Technical Support Specialist to join the team for weekend shifts. The following shifts are needed. Please note, the shifts are in Eastern Time. You may be located in any United States time zone, but you must be able to work this exact schedule. - Saturday from 10am - 11pm Eastern Time - Sunday from 10am - 11pm Eastern Time - Monday from 10am - 11pm Eastern Time If you love to solve problems and add value, please consider what your typical days might look like… - You will provide amazing support to our clients, greatly exceeding their experience of what anyone else has ever done for them. - You will escalate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue. - You will prepare desktops, laptops and miscellaneous hardware for customers. - You will keep customer documentation up-to-date and accurate. - You will deliver assigned operational and project commitments to customers, utilizing the entire customer team as necessary and as agreed with the Customer Team Lead. - You will perform customer maintenance activities on behalf of the customer team. - You will monitor the customer team’s assigned alerts in conjunction with the live helpdesk and respond appropriately. - You will work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients. - You will demonstrate the ability to organize, prioritize, plan and deliver your work and commitments in a timely manner.