Avaya Support Specialist-Canada

Zortech Solutions

United States

Avaya Support Specialist

Location: Remote/Canada

Duration: 6+ Months

Job Description:

Diagnosing and resolve business user's concerns
Providing accurate and timely resolution regarding user's tickets
Assisting the team on other Avaya projects as needed
Escalate to T4 teams if needed
Assign tickets to different support group if needed

Requirements:

Knowledgeable on VoIP
Knowledgeable on different Avaya phone sets
Attention to detail
Ability to work autonomously but also within a team
Experience in supporting contact center agents
Understanding of CTI
Experience in handling VoIP software (Avaya One X Agent, Avaya One X Communicator, Cisco IP Phone)
Good to have:
Experience on Avaya System Administration
Avaya CMS

Apply

Vacancy posted 2 days ago

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