eCommerce Analyst II

Description

The Analyst II/Senior Analyst eCommerce Client Solutions is an analytically strong client-facing individual contributor responsible for the day-to-day execution of a strategic retail eCommerce program. This role translates business goals into clear projects coordinates work across internal teams and marketplace partners turns reporting into recommendations and keeps client stakeholders aligned on progress risks and results.

The position partners closely with a dedicated eCommerce Reporting & Analytics Specialist. The reporting specialist owns production maintenance reconciliation and quality of the underlying data products. This role owns reporting requirements business interpretation client presentation and action planning. Success is measured by client confidence project delivery speed of issue resolution quality of recommendations and improvement in sales recovery inventory velocity customer experience and marketplace performance.

Key Outcomes and Measures of Success

• Build a trusted proactive client relationship through clear communication strong preparation and reliable follow-through.

• Deliver cross-functional initiatives on time with documented owners milestones risks decisions and expected business impact.

• Convert performance reporting into concise insights and recommendations that improve recovery sales velocity inventory health and customer experience.

• Identify and resolve operational or marketplace issues before they materially affect client objectives seller performance or revenue.

• Create clear accountability between Client Solutions reporting and analytics operations technology finance marketing and marketplace teams.

• Leads day-to-day client and stakeholder engagement for assigned programs including recurring business and project meetings decision documentation action-item ownership and timely communication of progress risks and escalations.
• Develops a strong understanding of client objectives operating requirements constraints and success measures; uses this context to prioritize work set realistic expectations and deliver practical recommendations.
• Translates client and business needs into scoped workplans requirements milestones dependencies and measurable outcomes; maintains project trackers decision and risk logs standard operating procedures and implementation documentation.
• Coordinates cross-functional initiatives with Client Solutions reporting and analytics marketplace operations technology warehouse operations finance marketing compliance leadership and external partners; removes blockers escalates decisions appropriately and validates business results.
• Defines reporting priorities business rules key performance indicators and acceptance criteria in partnership with the Reporting & Analytics Specialist; reviews reporting for accuracy completeness relevance and consistency before client presentation.
• Analyzes and presents performance across sales recovery pricing promotions inventory availability and aging listing quality fulfillment returns and refunds and marketplace account health; identifies drivers quantifies opportunities recommends actions and monitors results.
• Coordinates pricing promotion catalog inventory channel expansion and customer-experience initiatives across consumer marketplaces addressing listing defects policy and compliance risks account-health concerns brand-protection issues and operational exceptions.
• Supports the design testing launch and measurement of tools data flows integrations and process improvements; monitors marketplace policies fees capabilities and industry developments and translates relevant changes into actionable program improvements.

Education/ Experience :

• Bachelors degree in business analytics supply chain eCommerce marketing information systems or a related field preferred; equivalent relevant experience will be considered.
• Two to five years of relevant functional experience in eCommerce client solutions account management business analysis project management marketplace operations or a related field.
• Demonstrated experience presenting business performance recommendations and project updates to clients or senior internal stakeholders.
• Experience with consumer marketplaces such as eBay Amazon Walmart TikTok Shop Poshmark or similar channels preferred.
• Experience with Rithum formerly ChannelAdvisor Power BI marketplace portals or retail returns and recommerce programs preferred.

Skills and Ability :

• Strong client-facing communication skills including meeting leadership active listening executive-ready writing and confident presentation of complex or sensitive business topics.

• Practical project management skills with the ability to structure ambiguous work manage multiple priorities meet deadlines and maintain accountability across teams.

• Strong analytical judgment and business curiosity with the ability to connect data to operational causes financial impact and recommended actions.

• Advanced Microsoft Excel skills and working proficiency with Power BI or similar business intelligence tools.

• Working knowledge of eCommerce operations marketplace performance pricing and promotions catalog and inventory management returns and customer-experience metrics.

• Ability to understand APIs data flows and technical requirements sufficiently to partner effectively with analysts and developers; production coding is not required.

• Excellent organization attention to detail sound judgment and follow-through in a fast-paced environment.

• Working knowledge of SQL preferred but not required.

Work Conditions/ Physical Demands :

• This position is performed primarily in a remote homeoffice environment. The role requires prolonged periods of sitting and working at a computer including the use of standard office equipment such as a keyboard mouse and phone. The employee must be able to communicate effectively via video phone and electronic communication. Minimal physical exertion is required.

Travel :

• Travel is not required for this position (0%).

Pay & Benefits :

Compensation is determined by various factors such as location education knowledge skills competencies and experience as well as internal and external equity and organizational needs. Additionally this role is eligible for an annual discretionary bonus.

The salary range for this position is $57900 to $72400 annually. The posted range reflects our national average range for the job. We may ultimately pay more or less than the published range based on the factors mentioned above. This range may be modified in the future.

At Liquidity Services we provide a comprehensive benefits package that supports our employees well-being and provides growth opportunities and career development. Our offerings include:

• Competitive wages
• Healthcare (medical dental vision prescription drugs FSAs)
• 401(k) plan
• Paid time off (PTO) and holidays
• Paid parental leave
• Life and disability insurance
• Employee Assistance Program (EAP)
• Professional development and tuition assistance

Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. Liquidity Services Inc. reserves the right to modify position duties at any time due to business necessity.

Liquidity Services is an Equal Opportunity Employer .

Required Experience:

IC