IT Project Manager

Summary

The IT Project Manager is responsible for planning, executing, and delivering IT projects within defined scope, schedule, and budget constraints. This role ensures effective coordination of technical and business resources, including internal teams and third-party vendors, to achieve project objectives. The IT Project Manager defines project goals, manages risks, and maintains quality control throughout the project lifecycle.

Key Responsibilities

Define project scope, objectives, and deliverables in alignment with business goals and stakeholder expectations
Establish clear success criteria and communicate them consistently throughout the project lifecycle
Develop and manage project plans, including timelines, milestones, and deliverables using appropriate tools (ServiceNow SPM, MS Project, etc..).
Monitor project progress, identify risks, and implement mitigation strategies to address issues proactively
Communicate project expectations, scope, and technical requirements clearly and effectively to stakeholders and team members
Engage and collaborate with stakeholders to manage expectations and ensure alignment
Track project milestones and deliverables to ensure timely completion
Ensure adherence to software development lifecycle (SDLC) and change management policies
Contribute to implementation and training plans to support successful project delivery
Conduct project post-implementation reviews (Lessons Learned) and provide recommendations for continuous improvement
Allocate and manage resources effectively to meet project deliverables
Prepare and deliver accurate, timely project status reports to support decision-making by leadership and stakeholders

Qualifications & Requirements

Proven experience managing multiple small, medium and large-scale IT projects, including system upgrades
Hands-on experience working with technical teams preferred
Project Management Professional (PMP) certification preferred
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, etc.)
Experience with project management tools such as Microsoft Project and ServiceNow SPM
Demonstrated ability to coordinate across multiple IT and business teams
Strong written and verbal communication skills
Excellent stakeholder and relationship management skills across all organizational levels
Experience in the pharmaceutical industry and/or working in a validated (regulated) environment preferred
Familiarity with SAP applications is a plus

Education & Experience

Bachelor’s degree in a related field required
Minimum 5–7 years of experience in IT project management, including full project lifecycle delivery and process execution