Senior Product Manager - Seller Experience, Post-Purchase

Overview StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. Location Hybrid (3 days in office / 2 days remote) – New York, NY or Santa Monica, CA About the Team We provide a world class end-to-end post-purchase seller experience designed to deliver a consistently great buyer experience. We solve for the largest seller pain points with holistic product‑led solutions and build clear, fair policies and incentives that elevate seller performance. Our work balances accountability with enablement: we reduce friction for good sellers through better education and incentives while increasing the effectiveness of enforcement when standards aren’t met. Responsibilities Own the strategy for the Seller Experience, Post Purchase and translate it into a prioritized, measurable roadmap aligned to company goals. Reduce seller friction via proactive policy communications, in‑product guidance, and self‑serve payment and dispute workflows that resolve issues quickly and teach best practices. Design and evolve policy architecture from one‑size‑fits‑all to targeted frameworks that vary by seller segment, geo, event type, and risk profile, enabling faster iteration and better outcomes. Refine and build our incentive mechanisms for sellers and subsequent innovations, including rules, punishments, and positive incentives. Increase enforcement effectiveness by improving issue detection and collections flows—raising the recoup rate of seller fines while minimizing impact on good‑faith sellers. Lead cross‑functional execution with Engineering, Operations, CS, Strategic Finance and Legal; write crisp specs, sequence delivery, and manage trade‑offs. Measure and analyze end‑to‑end customer experience and policy funnels, running experiments to improve the seller experience and tune incentives and penalties. Champion a culture that moves fast responsibly—shipping iteratively while safeguarding marketplace trust and the bottom line. Assist with building and developing a more mature seller experience organization. Qualifications 8+ years in Product Management (or equivalent) with experience in two‑sided marketplaces, policy & incentives design, enterprise customers or workflow/UX systems. Shipped scaled, enterprise products, with highly technical foundational, platform‑like services. Customer‑obsessed, with demonstrable results in building product‑led solutions to improve the customer experience. Proven track record designing behavioral incentive systems that shape user actions at scale (e.g., marketplace supply, gig economy, fintech risk, gaming economies). Able to break down complex systems into understandable components; excellent written specs and stakeholder communication across Engineering, Legal, Risk, Finance, and Ops. Strong analytical chops; comfortable defining metrics and digging into data with tools like SQL, Snowflake, and Tableau to solve problems and analyze experiments. Benefits Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale. Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions. Flexible Time Off: Embrace a healthy work‑life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed. Comprehensive Benefits Package: Prioritize your well‑being with a comprehensive benefits package, featuring 401(k), and premium Health, Vision, and Dental Insurance options. Salary Salary range: $175,000 – $270,000 USD. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. About Us StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we serve customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world—including sports, music, comedy, dance, festivals and theater—StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Equal Opportunity Employer We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status. Voluntary Self‑Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. 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