Customer Service Representative

Customer Service RepresentativeLocation: Schertz, TX (Onsite) Job Type: Contract Pay Rate: Up to $17/hour Schedule: Rotating shifts, Monday–Saturday with one scheduled day off Shift Options:7:00 AM – 3:30 PM9:00 AM – 5:30 PM12:00 PM – 8:30 PMAbout the RoleWe are seeking a Customer Service Representative to support customers, business partners, and drivers while ensuring a smooth delivery experience. This is a fast-paced role requiring strong communication, problem-solving, and multitasking skills.What You'll DoAssist customers and business partners by phone and emailHandle and resolve customer complaints professionallyDiagnose issues and provide appropriate solutionsMonitor delivery routes and progressScan haul-away pods and verify required stampsProcess delivery order changes and cancellationsCoordinate with drivers and internal teams to resolve issuesWhat You'll NeedExperience with Microsoft Office, including Word, Excel, PowerPoint, and MS ProjectStrong customer service and communication skillsAbility to troubleshoot and resolve customer issuesStrong organizational and multitasking abilitiesAbility to work effectively in a fast-paced environmentHigh school diploma or equivalent preferred1+ year of related experience, preferably in a call center or customer service environmentSchedule & Work EnvironmentThis position requires flexibility to work a rotating Monday–Saturday schedule with one scheduled day off. Candidates should be comfortable working any of the listed shifts.If you're customer-focused, organized, and enjoy solving problems in a fast-paced environment, this could be a great opportunity to grow your customer service career.