Hotel General Manager

Job Description

Job Description

Love What You Do, Every day. Picture this: Going to work and stepping into 1800 acres of natural beauty, amid the rolling hills and rugged high desert of Central Oregon. Each day, you're surrounded by panoramic views of the towering Cascade Peaks while being a part of a passionate, award-winning hospitality team. Working alongside other top-of-their-game individuals, you'll be dedicated to delivering, creating, and celebrating extraordinary guest experiences in an awe-inspiring setting.

The Perks

The views are pretty incredible. So are the people who work here. Our team truly is the heart and soul of Brasada Ranch, and they're the reason we are ranked as the #8 Best Resort in the United States by Conde Nast Traveler'. We know our people are instrumental to our success, so we offer competitive pay, great staff perks, and a culture that encourages fulfillment at work and in life. That's why Brasada Ranch is proud to offer our employees the following benefits:

● Medical, Dental and Vision company sponsored benefit package available to full-time employees

● 401k with company match

● Tuition reimbursement program

● Full golf privileges with guests based on availability

● Complimentary golf lessons offered with a Brasada Golf Professional

● Access to the Athletic Club and fitness center based on business demand and availability

● Generous discounts at all restaurants, spa services, retail and horseback trail rides

● Annual comp cabin overnight stays for self and/or guest group

● Complimentary Spa treatments of choice for self and family member per year

Role Description

The Hotel General Manager (GM) holds full operational and financial leadership of Brasada Ranch's hotel operation, owning the hotel P&L (exclusive of club and real estate operations) and directing all guest-facing and back-of-house departments that shape the overnight guest and resort experience. Reporting to the Managing Director, the GM leads and develops seven department leaders - the Director of Food & Beverage, Director of Culinary, Director of Events, Executive Housekeeper, Guest Services Manager, Spa Manager, and Property Operations Manager - and is accountable for driving revenue, profitability, guest and member satisfaction, and team member engagement across Guest Services, Food & Beverage outlets and operations, Culinary operations, Housekeeping, Spa, Property Operations & Maintenance, and Event Planning & Banquet execution.

As a senior member of the Brasada Ranch leadership team, the GM sets the service vision and operating standard for the property, positioning the brand, cultivating a systemic service culture, and establishing Brasada Ranch as the employer of choice. The GM protects the long-term life of the asset by maintaining the environment across every sensory dimension (sight, sound, smell, touch, and taste) and by planning and executing maintenance and improvement programs. With a growing resort - including planned meeting-space expansion and additional Cascade Bungalow keys - the GM is expected not only to run a high-performing operation today, but to lead the property through growth, integrating new inventory, outlets, and event capability without compromising the guest experience or financial performance.

General Responsibilities

Operational Leadership & Guest Experience

• Provide overall leadership and day-to-day direction across all reporting departments, ensuring seamless, coordinated operations and a consistently exceptional guest and member experience.
• Serve as the senior point of escalation for guest issues and complaints, resolving them with empathy and a focus on recovery, satisfaction, and lasting loyalty.
• Routinely tour the property, setting and enforcing high expectations for cleanliness, maintenance, lighting, landscaping, and overall presentation.
• Continuously refine the property's sensory experiences - sight, sound, smell, touch, and taste - to enliven the environment and elevate the guest journey from arrival through departure.
• Explain and champion resort products, services, and offerings, and ensure teams are equipped to do the same.

Department & Team Leadership

• Directly lead, coach, and develop seven department leaders (Director of F&B, Director of Culinary, Director of Events, Executive Housekeeper, Guest Services Manager, Spa Manager, and Property Operations Manager), holding each accountable for departmental performance, service levels, and financial results.
• Ensure smooth, harmonious operations between interdependent departments - particularly Housekeeping and Guest Services for the arrival experience, and Culinary, F&B, and Events for banquet and outlet execution.
• Partner with the People & Culture team on recruiting, selection, onboarding, and training across all reporting departments, leading a selection process that ensures every hire is the right cultural and capability fit.
• Actively engage team members at all levels; create and maintain processes for continuous climate assessment (leadership roundtables, engagement surveys, recognition programs) and support frequent team member events.
• Establish and embed property-specific cultural and service principles, making them the fiber of the organization and defining the key service behaviors that create memorable guest experiences.

Food & Beverage, Culinary & Events

• Provide strategic oversight of seven F&B outlets - including the seasonal operation of four outlets - ensuring quality, consistency, profitability, and appropriate staffing and offerings across peak and shoulder seasons.
• Oversee culinary operations to deliver menu quality, food cost discipline, safety, and sanitation standards across all outlets and banquet functions.
• Direct event planning and banquet execution, ensuring flawless coordination between Events, Culinary, F&B, and Property Operations, and positioning the property to capture growing group, wedding, and meeting business as meeting-space capacity expands.

Housekeeping, Spa & Property Operations

• Provide complete oversight of the Housekeeping operation, ensuring rooms and public spaces meet luxury standards and support the guest arrival experience.
• Oversee Spa operations to deliver a premium wellness experience aligned with the resort's brand and revenue objectives.
• Ensure an uninterrupted, preventive maintenance program is in place for guest rooms, public spaces, and building systems, protecting the long-term life of the asset and minimizing disruption to guests.
• Oversee Property Operations & Maintenance, including capital project coordination, vendor and contractor management, and safety and compliance across the physical plant.

Financial Ownership & Business Performance

• Own the full hotel P&L (excluding club and real estate operations), accountable for revenue, expenses, margin, and flow-through across all reporting departments.
• Partner with the Director of Finance to build a zero-based, day-by-day Annual Operating Plan grounded in potential, history, and trends, and to produce accurate, timely monthly and balance-of-year forecasts with directors and managers actively involved.
• Lead department leaders in labor and purchasing decisions to meet margin and flow-through expectations, and communicate monthly results while developing the team to improve performance.
• Drive revenue and profitability across rooms, F&B, spa, and events, partnering on revenue management and pricing strategy to optimize property performance.
• Ensure compliance with all accounting standards, audit requirements, and applicable brand or rating standards, working toward a leading brand ranking and diamond/quality rating.

Growth & Strategic Initiatives

• Lead the operational integration of planned expansions, including additional Cascade Bungalow keys and expanded meeting/event space, ensuring new inventory and capability are staffed, systematized, and brought online without disruption to existing operations.
• Establish and maintain positive, proactive relationships with any third-party operators or concessionaires, driving sales and profitability across the property.
• Contribute to the property's long-range operational and capital planning as a senior member of the leadership team.
• Perform additional responsibilities and duties as assigned.

Skills/Traits

• Minimum of [8–10] years of progressive hospitality leadership experience, including 5+ years in a senior operational leadership role (Hotel Manager, General Manager, Director of Operations, or equivalent) at a luxury, high-quality (Five-Star / Five-Diamond) or boutique resort.

• Proven experience leading a full hotel P&L, with demonstrated success driving revenue, controlling costs, and delivering margin and flow-through results.

• Demonstrated experience leading multiple departments and multiple senior direct reports simultaneously, including rooms, F&B, culinary, spa, events, and property operations.

• Strong food & beverage and culinary acumen, with experience overseeing multiple outlets and high-volume banquet/event operations; multi-outlet and seasonal-operation experience strongly preferred.

• Experience leading or supporting resort expansion, renovation, or new-outlet openings a significant plus, given planned growth in keys and meeting space.

• Bachelor's degree in Hospitality Management, Business, or a related field preferred, or equivalent training and experience.

• Strong financial and analytical capability, including annual operating plan development, forecasting, labor management, and P&L ownership.

• Proficiency in hospitality revenue management, guest services, and team development.

• Experience with property management and hospitality systems.

• Deep understanding of luxury service standards and brand/rating compliance (e.g., AAA Diamond, Forbes Travel Guide), with a track record of achieving and maintaining high service rankings.

• Exceptional leadership, interpersonal, and communication skills (written and verbal), with the ability to lead, develop, and hold accountable a team of senior leaders.

• Demonstrated ability to build a strong service and engagement culture and to position the operation as an employer of choice.

• Working knowledge of property operations, preventive maintenance, safety, and compliance requirements.

• Ability to work collaboratively across the full resort, including club, real estate, and golf operations outside the direct P&L.