Student Assistant Front Desk Reception

Student Assistant

San Francisco Bay University (SFBU), a nonprofit, WASC-accredited university situated in the heart of Silicon Valley in Fremont, California, seeks a Student Assistant. SFBU's mission is to offer inclusive, innovative, and inspirational education for lifelong careers and our vision is to set the standard as a national model of higher education in service of the common good. At SFBU, students come first. We prioritize students' needs by fostering personal engagement among students, faculty, and staff. We are committed to providing affordable quality education with a deep commitment to diversity, equity, inclusion, and social justice.

Reporting to the Associate Vice President for Student Affairs & Dean of Students (and working closely with the Front Desk Receptionist), the Student Assistant provides desk coverage in the absence of the Front Desk Receptionist. This role delivers exceptional hospitality to fellow students, faculty, staff, and campus visitors. If you are looking to build your professional administrative skills, gain experience in higher education, and help your peers navigate campus life, this is the perfect opportunity!

Position Type: Part-Time, Student Employment (Hourly)

Essential Functions and Responsibilities

• Campus Hospitality: Warmly greet and assist students, faculty, staff, and external visitors with a friendly and professional demeanor.
• Communication Support: Efficiently answer, screen, and direct incoming phone calls and general email inquiries, maintaining high customer service standards.
• Appointment Coordination: Help peers by scheduling student appointments with key campus offices, including the Bursar, PDSO, and Registrar.
• Admissions & Info Desk Support: Provide accurate information about the university admissions process, campus services, and upcoming events to prospective students and visitors.
• Safety & Compliance: Ensure standard campus security protocols are followed for visitor check-in and building access.
• Other Duties: Assist with light organizing, event prep, and other related projects as assigned.

Work Hours and Location

• Hours:
• Weekly: 1 pm - 2 pm (Monday - Friday).
• Weekly: 2 pm - 3:30 pm (Monday).
• Intermittent Coverage between 9 am - 5:30 pm for Receptionist paid time off.
• Location: 100% on-site at our campus reception area. Remote work is not available for this role.

Minimum Qualifications

• Must be a currently enrolled student in good academic standing.
• Prior experience in a customer service, retail, or hospitality role (volunteer experience counts). Strong organizational skills and the ability to multitask in a busy environment.
• Excellent verbal and written communication skills.
• Comfortable using Microsoft Office Suite (Word, Excel) and Google Workspace (Docs, Sheets, Gmail).
• Ability to lift and carry items up to 20 pounds (e.g., mail packages or event flyers).

Preferred Qualifications

• Familiarity with campus layout, university resources, and general campus operations. Experience using database or appointment-scheduling software.

Knowledge, Skills, and Abilities

• A strong customer-service mindset with a welcoming, helpful attitude toward peers and visitors.
• Absolute discretion and the ability to maintain confidentiality regarding student records.
• Ability to work reliably and independently during your scheduled shifts.
• Excellent interpersonal skills and comfort interacting with diverse populations, including faculty, leadership, and international guests.
• Strong attention to detail and a willingness to follow established front-desk procedures.

Physical Demands & Work Environment

• Work is performed primarily at the front reception desk.
• Must wear SFBU provided Polo or T-Shirt to shift.
• Physical activities include sitting or standing for extended periods, walking across campus, reaching, and occasionally lifting/carrying items up to 20 pounds.

Pay Rate: $20/hour

Application Process

To ensure full consideration, please submit the following:

Cover letter

This position description is not intended to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.

SFBU is an Equal Opportunity / Affirmative Action Employer: SFBU is committed to providing equal employment opportunities for all employees and applicants for employment. SFBU does not discriminate in employment opportunities or practices based on race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other characteristic protected by law.

In accordance with federal and state disability laws, San Francisco Bay University provides reasonable accommodations to applicants with disabilities. If you require assistance during the application or interview process, please contact SFBU Human Resources at View email address on click.appcast.io.