Intermodal Dispatcher

ABOUT US U.S. Multimodal Group (USMMG) is a company that specializes in providing comprehensive transportation and logistics solutions. The company operates across various modes of transport including truckload and intermodal, offering a seamless and integrated service to ensure efficient and timely delivery of goods. Its expertise lies in coordinating and managing complex logistics operations, catering to diverse client needs with customized solutions. By leveraging advanced technology, strategic planning, and a vast network of resources, U.S. Multimodal aims to optimize supply chains, reduce operational costs, and enhance overall customer service in the transportation sector. Overland Express Co. (a USMMG subsidiary) provides logistics services for domestic and ocean containers shipments, including ramp-to-ramp, port-to-port and door-to-door delivery. We utilize data analytics to determine and implement the most efficient and cost-effective solutions for any possible need. When you work with Overland Express Co, we are the extension of your transportation team that seamlessly manages the communication flow of all involved parties. Our resources reveal to you hidden opportunities to increase supply chain efficiency and save you money. Must be legally authorized to work in the United States. Employment eligibility will be verified through E-Verify, and a background check is required. Job Summary As an intermodal dispatcher, you will be responsible for managing and coordinating the movement of freight containers and shipments across various transportation modes to ensure timely delivery and optimal efficiency. You will work closely with drivers, carriers, and logistics personnel to schedule pickups and deliveries, track shipments, and resolve any issues that may arise during transit. Dispatch Operations Coordinate and schedule transportation of freight containers and shipments via trucks, trains, and ships. Assign drivers and carriers to specific routes and loads, ensuring efficient use of resources and adherence to delivery Monitor the progress of shipments and provide updates to customers and stakeholders as necessary. Communication and Coordination Serve as the primary point of contact for drivers, customers, and internal teams regarding shipment status, route changes, and delivery Communicate with customers to confirm pickup and delivery times, address any concerns, and provide exceptional customer s Collaborate with warehouse staff and other departments to ensure seamless logistics Problem Resolution Identify and resolve transportation issues such as delays, route changes, or equipment problems in a timely ma Implement contingency plans to mitigate disruptions and ensure on-time delivery of shipments. Address customer complaints and concerns professionally and Documentation and Record-Keeping Maintain accurate records of shipment details, including pickup and delivery times, transportation costs, and carrier Prepare and process shipping documents, bills of lading, and other required paperwork in compliance with regulations. Safety and Compliance Ensure compliance with transportation regulations, safety standards, and company policies. Monitor driver hours of service and equipment maintenance schedules to promote safety and operational efficiency. Safety and operational efficiency. Qualifications Proven experience as a dispatcher or in a similar logistics role, preferably in the intermodal transportation industry. Strong knowledge of transportation operations, routing, and logistics Excellent communication and interpersonal skills, with the ability to interact effectively with drivers, carriers, and customers. Proficiency in using transportation management software (TMS) and other relevant Strong problem-solving skills and the ability to make quick decisions under Attention to detail and organizational skills to manage multiple tasks Knowledge of regulatory requirements and compliance in the transportation Education and Certification High school diploma or equivalent; additional education or certification in logistics or transportation management is a plus. Working Conditions The role may involve working in a fast-paced environment with occasional evening, weekend, or holiday hours to monitor shipments and address issues as they Office-based work with the potential for on-site visits to transportation hubs or terminals. WHAT WE OFFER Offering a competitive salary (based on experience). Competitive salary plan. Eligible for performance-based bonuses tied to operational improvements and strategic outcomes. Benefits include PTO, Paid Holidays, medical, dental, and vision options (other elections available). Company paid Life Insurance and Long-term disability Company offers a 401(k) program with company match for eligible employees. Opportunities for career advancement and continued professional development. A dynamic, exciting, and mission-driven work environment. Equal Opportunity Statement U.S. Multimodal is an Equal Opportunity Employer and we are committed to fostering a safe and friendly workplace. All qualified individuals are encouraged to apply. #J-18808-Ljbffr